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Posted by: CCSI <aaron@ccsiinc.com> on October 22, 2009 at 06:26:27. Click here to reply to this post via Email.

Contract / Temp to Perm / Permanent: Contract
City: Chicago
State: Illinois
Country: United States

CCSI INC is seeking the services of a Network Engineer – Greater Chicago
Please send an updated resume if interested to aaron@ccsiinc.com

Responsible for providing day-to-day support for the Company call centers. Will perform system maintenance and respond to customer requests as needed. Responsible for directing the design and programming for all routing requests from our business partners. Will need to have 3-5 years experience working within a Call Center environment and with CTI , AT&T Route it, Aspect routing, Virtual Hold, VRU’s and Witness. Will need to be able to program changes to the systems while limiting business risk. Detailed plans/schedules will need to be developed for all assignments. PRIMARY DUTIES AND ACCOUNTABILITIES -Design and implement routing changes using AT&T Route it to provide necessary call routing for energy programs -Add virtual hold to an additional queue within the call center -Participate in implementation of routing changes for the call center -Provide troubleshooting for routing systems as necessary -Provide day-to-day support for emergent requests -Provide training and second level support for the team members -Team with Architect to provide documentation of our current systems using Visio
POSITION SPECIFICATIONS Minimum: -HS diploma with minimum 5 years experience programming routing changes in a call center -5+ years on the job experience with call center technologies including Aspect ACD, AT&T route it, Virtual Hold, CTI and Cisco ICM -Ability to work with VP and above personnel -Must have good interdepartmental communication skills (verbal and written) -Solid leadership skills
Preferred: -Engineering or Technical degree -Team Lead Experience
POSITION SCOPE Responsible for day-to-day call center operations particularly for designing and implementing routing changes within the environment.