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Posted by: CHRIS INGALLS <firstname.lastname@example.org> on March 06, 2013 at 10:19:21. Click here to reply to this post via Email.
Contract / Temp to Direct / Direct Hire: Contract
City: SAN ANTONIO
State: New Hampshire
Country: United States
9 month contract
San Antonio, TX
High School High School Diploma/GED
Bachelor Engineering or Business
Minimum 2 years experience (skills and sustainable applied knowledge in statistical analysis, quality systems and database reporting.
Experience with database programs along with data standardization and benchmarking.
Proficeint in statistical analysis and metrics reporting , associated tools and systems.
Experience in metric process documentation reports, CAPA, database usage, and quality systems support.
Proficient in identifying statistical problems, analysis and formulation of conceptual/technical and business solutions.
Ability to interact with cross functional teams and deal effectively with these teams.
Must be able to communicate precisely and accurately throughout all levels of the organization.
Able to utilize data based systems to extract and build statistical and analyticl models to identify needed metric reports and improve the quality process. Must be motivated, self directed, and able to work independantly and with minimal supervision.
Under the direction of the Quality System support Manager manages activities and procedures associated with complaint data analysis and trending concerning products.
Accountable for setting own work direction and completing work tasks.
The customer Complaint Quality Analyst is an Individual with expert knowledge in analysis and reporting of metrics within the CMC Quality systems.. This person is responsible for ensuring metrics, complaint data, and trends are analyzed to identify existing and potential quality problems in a timely manner.
This person shall also support additional areas including, database functions within the quality systems, CRS/CRM systems, management review data, QDMS, metric reports, and CAPA.
Ability to utilize metrics across all quality systems.
Support the Quality system operation with expert knowledge and skills regarding metric reporting, trend analysis, general reports and management data.
Implement and follow procedures and instructions to ensure timely and accurate reports for Management review, QDMS, and CAPAs within the Quality systems, including the business units.
Under the direction of the Manager of Quality system Support, create and manage a database system to support Quality, Complaints, and the BD business units needs.
Contribute to the business wide quality strategy and quality objectives.
Maintain systems to monitor and facilitate the timely analysis of product complaints, and database reports within the quality system.
Monitor and communicate significant quality trends. Provide internal awareness of noted trends and quality issues via periodic and ad hoc reports as needed. Interact with CMC customer base throughout company internally regarding their Quality concerns.
Exhibit flexibility and adaptability by managing assignments in accordance with project priorities and by altering course of action when necessary.
Remain current in any upgrades to quality systems including complaint handling systems.
Expert knowledge in Excel with the ability to complete pivot tables.
Expert knowledge in Access with experience in developing and building databases.
Thinking about applying for this position?
Please make sure that you meet the minimum requirements indicated for the job before you apply (see user agreement). If you are qualified, then use either the email link (near top of post) or the application link (near bottom of post) to apply, whichever is provided.
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