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Opportunity for a Desktop Support/SR

Posted by: EGS INC <;> on March 26, 2017 at 00:04:01. Click here to reply to this post via Email.Click here for help with email link

Contract / Temp to Direct / Direct Hire: Contract
City: Clearfield
State: Arizona
Country: United States
Zip or Postal Code: 804016

EGS, Inc. has a fantastic opportunity to hire a Desktop Support Senior for our aerospace client located in Clearfield UT. This is a 12 month contract, on site with a 9-80 work schedule. Send your resume to in a word document or call Everett at 303-477-6800 to be considered for this position.
If this job doesn't work for you, we do give a referral fee for anyone that you refer to us and we get placed on the job!!
Job ID:6698304
Desktop Support Senior Job Description
Orbital ATK Aerospace Division, an aerospace engineering and manufacturing company is seeking a Sr. PC Support Tech in our Clearfield, UT location.
The Sr. PC Support Tech will be responsible for the following:
• Provide primary, secondary and tertiary support for users of desktop computers and peripherals
• Package and deploy operating systems and software via SCCM
• Create SCCM queries and reports
• Perform Active Directory and Group Policy Administration
• Provide support for network and connectivity issues – Layer 1/Layer 2
• Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes
• Coordinate issues and solutions with other IT support personnel and users
• Respond to user issues in a timely, professional, and effective manner
• Work as a member of a team and provide off-hours, on call, support when required
• Use ServiceNow to create and track incidents and document resolution
• Ensure compliance with established company security policies and accepted risk impact to the business
• Create and maintain IT-related documentation (e.g. installation notes, process documentation, inventory, etc.)
• Support IT projects as required
• Set goals and manage the delivery objectives for end-user impacting projects such as IT equipment moves, operating system upgrades and other large scale projects.
• Perform routine administrative and technical tasks such as reviewing operating logs, performing system imaging, creating user accounts and various reporting.

Minimum Qualifications/Abilities:
• 8+ years related experience
• Expert level troubleshooting skills with the ability to use tools and experience to resolve complex problems, in a highly complex Enterprise environment.
• Experience with Ghost and SCCM imaging
• Expertise with Windows 7/10
• Expertise with Active Directory
• Expertise with Group Policy
• Expertise with SCCM OS and software deployment
• Expertise Scripting VBS/PowerShell specifically in regard to SCCM application packaging and distribution as well as queries and reports
• Must be self-directed
• Work at a high level with minimal supervision
• Work well under pressure and meet deadlines
• Troubleshoot hardware and software issues related to desktop systems and peripherals
• Effectively diagnose and mitigate network connectivity issues
• Deploy new hardware, peripherals (standalone or networked) and software
• Troubleshoot and repair mobile devices (iPhone, iPad)
• Quickly determine user issues and take action to solve problems
• Assist users via remote support tools, by phone, or at the user’s desk
• Use operating system tools to mitigate system issues
• Install and configure printers, projectors and other peripherals
• Follow standard processes and documentation
• Lift 50 lbs
• Must possess a valid driver’s license to be considered for position
Preferred Qualifications:
• Experience in a highly-regulated, engineering industry (e.g. Aerospace) is a plus
• Microsoft, Cisco and other certifications a plus Start Time: 8:00 AMDuration on contract: 12 months
• 9-80 work schedule, first shift
• Location: Clearfield UT 84016
• Clearance:


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