Contract / Temp to Direct / Direct Hire: Contract
Country: United States
Zip or Postal Code: 804016
EGS, Inc. has a fantastic opportunity to hire a Desktop Support Senior for our aerospace client located in Clearfield UT. This is a 12 month contract, on site with a 9-80 work schedule. Send your resume to Everett@egs-partners.com in a word document or call Everett at 303-477-6800 to be considered for this position.
If this job doesn't work for you, we do give a referral fee for anyone that you refer to us and we get placed on the job!!
Desktop Support Senior Job Description
Orbital ATK Aerospace Division, an aerospace engineering and manufacturing company is seeking a Sr. PC Support Tech in our Clearfield, UT location.
The Sr. PC Support Tech will be responsible for the following:
Provide primary, secondary and tertiary support for users of desktop computers and peripherals
Package and deploy operating systems and software via SCCM
Create SCCM queries and reports
Perform Active Directory and Group Policy Administration
Provide support for network and connectivity issues Layer 1/Layer 2
Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes
Coordinate issues and solutions with other IT support personnel and users
Respond to user issues in a timely, professional, and effective manner
Work as a member of a team and provide off-hours, on call, support when required
Use ServiceNow to create and track incidents and document resolution
Ensure compliance with established company security policies and accepted risk impact to the business
Create and maintain IT-related documentation (e.g. installation notes, process documentation, inventory, etc.)
Support IT projects as required
Set goals and manage the delivery objectives for end-user impacting projects such as IT equipment moves, operating system upgrades and other large scale projects.
Perform routine administrative and technical tasks such as reviewing operating logs, performing system imaging, creating user accounts and various reporting.
8+ years related experience
Expert level troubleshooting skills with the ability to use tools and experience to resolve complex problems, in a highly complex Enterprise environment.
Experience with Ghost and SCCM imaging
Expertise with Windows 7/10
Expertise with Active Directory
Expertise with Group Policy
Expertise with SCCM OS and software deployment
Expertise Scripting VBS/PowerShell specifically in regard to SCCM application packaging and distribution as well as queries and reports
Must be self-directed
Work at a high level with minimal supervision
Work well under pressure and meet deadlines
Troubleshoot hardware and software issues related to desktop systems and peripherals
Effectively diagnose and mitigate network connectivity issues
Deploy new hardware, peripherals (standalone or networked) and software
Troubleshoot and repair mobile devices (iPhone, iPad)
Quickly determine user issues and take action to solve problems
Assist users via remote support tools, by phone, or at the users desk
Use operating system tools to mitigate system issues
Install and configure printers, projectors and other peripherals
Follow standard processes and documentation
Lift 50 lbs
Must possess a valid drivers license to be considered for position
Experience in a highly-regulated, engineering industry (e.g. Aerospace) is a plus
Microsoft, Cisco and other certifications a plus Start Time: 8:00 AMDuration on contract: 12 months
9-80 work schedule, first shift
Location: Clearfield UT 84016
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