Job Summary


The Director is responsible for managing assigned issues that occur from receipt of Customer Order to order shipment, both commercial and government business, ensuring timely and accurate processing of customer orders. This role focuses on optimizing the flow of materials, information, and processes to achieve higher efficiency and productivity. By increasing throughput, Source One Spares aims to enhance our operational efficiency, reduce lead times, increase customer satisfaction, and ultimately achieve higher profitability.



Duties and Responsibilities


• Increase throughput…simply ship more parts.

• Collaborate with Sales, Operations, Accounting, and Technical Support to ensure clear communication and coordination throughout the order fulfillment process.

• Regularly review and improve order processing workflows, addressing bottlenecks, constraints, and implementing best practices.

• Resolve escalated issues related to order discrepancies, shipping delays, and customer concerns.

• Monitor order progress, addressing potential delays, and maintaining clear communication to ensure on-time delivery and fulfillment

• Maintain accurate records of order progress, tracking information, and any changes to delivery schedules.

• Provide regular updates to relevant stakeholders regarding order status, potential delays, and any necessary adjustments to delivery timelines.

• Additional duties as assigned



Required Skills and Abilities


• Accredited four (4) year degree in the applicable field of study, i.e., General Business, Business Management / Administration, Supply Chain Management, Logistics, etc.

• Five (5) to ten (10) years of work-related experience as shown in a resume, reflecting the technical knowledge necessary to complete the job. Leadership drive cross-functional collaboration.

• Problem solving and capacity to address challenges that arise during the fulfillment process.

• Detail-oriented with excellent organizational and time management skills.

• Excellent communication: critical for collaboration with diverse departments and vendors

• Experience in sourcing, procurement, and supply chain management.

• Strong negotiation skills: negotiate timelines and agreements to ensure favorable outcomes.



Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.