Contract / Temp to Direct / Direct Hire: Contract
City: NEW ORLEANS
Country: United States
Under the ESS IT Solution Development and IT Program Management department, this position will be responsible for leading the innovative development of business solutions, implemented through IT, to enable the business to meet its objectives.
The role requires an in-depth understanding of available IT technologies, the business unit's operations, its
operating model, capability needs, and business challenges. The role, together with support from Entergy's Enterprise Architect (EA) function and IT Centers of Expertise (COE), are responsible for creating a fully integrated, effective business solution.
The role is an active thought leader and application visionary who shapes the technology demand
among the business unit.
This team member will be one of two Solution Architect, Sr. positions that will be principally responsible for the solution architecture and design of Entergys Digital Customer Experience program portfolio including, but not limited to, the architecture and design of Salesforce Customer Relationship Management (CRM) solution implementation and integration with legacy Entergy applications.
These positions will report directly to the Sr. Staff IT Program Manager, who is also principally focused on Entergys Digital Customer Experience program.
Provide overall design guidelines for and oversight of software and hardware integration, performance, reliability, operating, and security designs. Support business units in the creation of project business cases (e.g., success criteria).
Capture business capability requirements, functional requirements, and expected service levels from business unit and stated EA solutions to create an actionable Business-IT roadmap (a long range plan for the business that identifies specific IT investments in applications and infrastructure to support business objectives).
Support BU leadership in identifying opportunities for emerging technologies, through collaboration with the EA function, to enable business strategies. Provide an advisory role with the client on the impact of new technologies on their existing technical and information system environment.
Work with BA, PM, and QA teams to review test strategies and requirements traceability. Ensure business and functional requirements are maintained throughout the development/configuration process (requirements traceability matrix). Review and analyze user acceptance testing results to validate the functions of the delivered solution
Maintain strong understanding of technology needs and solutions for the business unit. Regularly visit business units to assess satisfaction and identify follow-up education opportunities. Consider alternate delivery models for meeting business needs.
Liaise between the client, vendors, project management and the technical team on questions, issues, and revisions to the solution architecture.
Salesforce Experience Minimum education required of the position Bachelor's degree or equivalent work experience.
Advanced degree preferred. Minimum experience required of the position At least 7+ years of experience working with technology and how it supports the business.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED OF THE POSITION
Wide experience in developing multi-channel customer-centric solutions which include web content, portal and mobile applications.
Heavy experience in integrating these solutions to on premise legacy applications.
Working knowledge in all areas of technology (infrastructure, commercial applications, software development, end-user platforms, IT operations).
Planning experience, especially the design of longer term strategies. Ability to communicate and present effectively with all levels in the organization, including executive management.
Excellent interpersonal communications skills. Excellent writing and presentation skills. Working knowledge of architecture concepts and the ability to integrate business needs and technology capabilities.
Deep understanding and practical experience of Salesforce applications, including Service Cloud, Force.com, Community Cloud, and Marketing Cloud.
Preferred Salesforce Certifications Advanced Force.com Administrator Force.com Developer I & II Service Cloud Consultant Marketing Cloud Consultant Community Cloud Consultant
THIS POSITION WAS POSTED EARLIER IN THE YEAR, PLEASE DO NOT REAPPLY IF YOU APPLIED PREVIOUSLY - ONLY NEW RESUMES
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