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IT End User Analyst.


Posted by: Linda McCarron Johnson Service Group <lmccarron@jsginc.com> on July 12, 2017 at 08:07:33. Click here to reply to this post via Email.Click here for help with email link

Contract / Temp to Direct / Direct Hire: Contract
City: Chattanooga
State: Tennessee
Country: United States

7024761 IT End User Analyst
Chattanooga, 8 am – 5 pm

Johnson Service Group is seeking to fill an opening for an IT End User Analyst in Chattanooga.
Please send me your resume in word format.
This is a 9 to 12-month contract positions with distinct potential to be extended for a longer period and to be converted to a regular position.
The selected Candidate will be hired by Johnson Service Group, Inc as a W-2 contract employee. Candidates must be able to obtain and maintain a security clearance.
NOTE: WE DO NOT HIRE CORP TO CORP CONSULTANTS OR FROM UNSOLICITED 3RD PARTY SOURCES.
Responsibilities:
• The IT End User Analyst provides call center, network and production control support in the consolidated IT customer operations center ITCO .
• Specific duties include:
o provide tier 1 phone,
o on site and service desk window
o walk up customers
o support and coordination.
• Troubleshoots and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults using established processes and procedures.
• Recommends process improvements for problem prevention.
• Documents work flow in ticket management system.
• Maintains technical instructions for standard processes.
• Evaluates messages from monitoring tools and takes action to resolve and prevent IT infrastructure issues.
• Escalates problems to tier 2 or 3 as required.
• Provides shift rotational coverage as needed 24x7.
• Knowledge of COMPANY IT infrastructure hardware and software.
• Knowledge of end user tools.
• Knowledge of HPSM, HP Openview, or similar tools.
• Good oral and written communication skills:
o 1 communicate with customers to diagnose and resolve problems;
o 2 communicate with infrastructure operations IO engineering and operations personnel on a technical level.
• Ability to work under time constraints.
• Problem analysis and analytical skills.
• Ability to document work processes.
Start Time: 8:00 AM
Hours: 8:00am to 5:00pm
Location: CHATTANOOGA, TN
Education: A Bachelor’s degree in computer science, engineering, math, business, or related field of study; or equivalent education, training experience
Additional Job Details:
• Hourly pay rate range = $12-$15
• Skill sets needed:
o Professional appearance
o Installun-install computers
o Able to work independently
o Move computers
o Basic technical troubleshooting
o Basic PC troubleshooting







      

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