Contract / Temp to Direct / Direct Hire: Contract
Country: United States
7024761 IT End User Analyst
Chattanooga, 8 am 5 pm
Johnson Service Group is seeking to fill an opening for an IT End User Analyst in Chattanooga.
Please send me your resume in word format.
This is a 9 to 12-month contract positions with distinct potential to be extended for a longer period and to be converted to a regular position.
The selected Candidate will be hired by Johnson Service Group, Inc as a W-2 contract employee. Candidates must be able to obtain and maintain a security clearance.
NOTE: WE DO NOT HIRE CORP TO CORP CONSULTANTS OR FROM UNSOLICITED 3RD PARTY SOURCES.
The IT End User Analyst provides call center, network and production control support in the consolidated IT customer operations center ITCO .
Specific duties include:
o provide tier 1 phone,
o on site and service desk window
o walk up customers
o support and coordination.
Troubleshoots and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults using established processes and procedures.
Recommends process improvements for problem prevention.
Documents work flow in ticket management system.
Maintains technical instructions for standard processes.
Evaluates messages from monitoring tools and takes action to resolve and prevent IT infrastructure issues.
Escalates problems to tier 2 or 3 as required.
Provides shift rotational coverage as needed 24x7.
Knowledge of COMPANY IT infrastructure hardware and software.
Knowledge of end user tools.
Knowledge of HPSM, HP Openview, or similar tools.
Good oral and written communication skills:
o 1 communicate with customers to diagnose and resolve problems;
o 2 communicate with infrastructure operations IO engineering and operations personnel on a technical level.
Ability to work under time constraints.
Problem analysis and analytical skills.
Ability to document work processes.
Start Time: 8:00 AM
Hours: 8:00am to 5:00pm
Location: CHATTANOOGA, TN
Education: A Bachelors degree in computer science, engineering, math, business, or related field of study; or equivalent education, training experience
Additional Job Details:
Hourly pay rate range = $12-$15
Skill sets needed:
o Professional appearance
o Installun-install computers
o Able to work independently
o Move computers
o Basic technical troubleshooting
o Basic PC troubleshooting
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