Contract / Temp to Direct / Direct Hire: Contract
Provide operational support, ensuring production systems are online and achieving highest levels of availability.
Provide routine and emergency support for production applications, including restoration of production environment following outages.
Learn and understand client business needs and objectives; recommend and design applications and make enhancements that meet customer business needs. Generate requirements that are based on functional upgrades, third-party apps, and innovations. Support the design, development and testing of applications.
Capture customer epics and user stories as part of AGILE project development.
Ensure that project functional design maximizes out-of-the-box capabilities of cloud platforms.
Develop application features with configuration and custom code development, when applicable.
Communicate and resolve application interface issues. Coordinate any changes, upgrades and testing with support providers for legacy systems.
Embrace a continuous delivery environment by supporting processes, standards and DevOps tools for version control, release management, automated testing and deployment.
Provide support for the development of IT strategies, roadmaps, and business cases inclusive of financials, contracts, or projects.
Provide senior technical guidance to the support team by serving as escalation point for complex support issues and performing peer reviews for application changes.
Serve as lead and participate in teams 24 hour on-call rotation
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