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[Communications Technician] Network Operations Center Tech - Secret Clearance Req'd // corrected email address

Posted by: Johnson Service Group <> on January 22, 2018 at 00:04:01. Click here to reply to this post via Email.Click here for help with email link

Contract / Temp to Direct / Direct Hire: Temp to Direct
City: Fort Lee
State: Virginia
Country: United States

NOC Technician Level 2:
Providing 24 X 7 coverage for DeCA HQ and store locations around the world, the candidate will be required to perform the task show below daily. This position is shift work.

• Monitor Verizon circuits that connect DeCA HQ to all Commissaries worldwide.
• Troubleshoot all circuit problems and report to carriers.
• Troubleshoot connectivity issues within a Commissary Local Area Network (LAN).
• Troubleshoot all wired/wireless LAN equipment issues for all Commissary LAN’s.
• Communicate with all Commissaries for troubleshooting/updating/following up trouble tickets.
• Work and investigate with other groups for DeCA Wide Area Network (WAN) & Commissary LAN issues.
• Create Daily Report that includes:
• Open Netcom tickets. Priority 1 and 2 tickets currently open.
• All Remedy tickets closed within the past 24 hours. Personnel leave and Travel.
• Tech refresh schedule. Guard and Reserve sales schedule.
• Monitor DeCA WAN and LAN for all commissaries worldwide via the NetCool program.
• Acknowledge all NetCool alerts ranging from routine to mission critical.
• Investigate network outages and other NetCool alerts and troubleshoot the problems.
• Contact all circuit carriers when circuit outages are confirmed.
• Maintain constant contact with all circuit carries for any updates on tickets we submit until the problem is resolved.
• Monitor circuits for 48 hours after they are restored to ensure circuit stability.
• Take calls and create tickets for any network connectivity issues or requests.
• Assign tickets to other groups when necessary.
• Report to upper levels when a critical issue arises to ensure they are aware of the situation.
• Work closely with the on-call technician during after-normal-business-hours critical issues.
• Configure switch ports upon request.
• Update and follow up with users on daily basis until the problem is resolved.
• Document troubleshooting methods and procedures in detail in the ticket work log.

• Candidate must have a 2-year degree or higher, as well as 1-2 years of experience.
• Candidate must have a Security+ certification, as well as a Cisco Certified Network Associate (CCNA) certification.
• Candidate must possess an active Secret security clearance.


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