Contract / Temp to Direct / Direct Hire: Temp to Direct
City: Fort Lee
Country: United States
NOC Technician Level 2:
Providing 24 X 7 coverage for DeCA HQ and store locations around the world, the candidate will be required to perform the task show below daily. This position is shift work.
Monitor Verizon circuits that connect DeCA HQ to all Commissaries worldwide.
Troubleshoot all circuit problems and report to carriers.
Troubleshoot connectivity issues within a Commissary Local Area Network (LAN).
Troubleshoot all wired/wireless LAN equipment issues for all Commissary LANs.
Communicate with all Commissaries for troubleshooting/updating/following up trouble tickets.
Work and investigate with other groups for DeCA Wide Area Network (WAN) & Commissary LAN issues.
Create Daily Report that includes:
Open Netcom tickets. Priority 1 and 2 tickets currently open.
All Remedy tickets closed within the past 24 hours. Personnel leave and Travel.
Tech refresh schedule. Guard and Reserve sales schedule.
Monitor DeCA WAN and LAN for all commissaries worldwide via the NetCool program.
Acknowledge all NetCool alerts ranging from routine to mission critical.
Investigate network outages and other NetCool alerts and troubleshoot the problems.
Contact all circuit carriers when circuit outages are confirmed.
Maintain constant contact with all circuit carries for any updates on tickets we submit until the problem is resolved.
Monitor circuits for 48 hours after they are restored to ensure circuit stability.
Take calls and create tickets for any network connectivity issues or requests.
Assign tickets to other groups when necessary.
Report to upper levels when a critical issue arises to ensure they are aware of the situation.
Work closely with the on-call technician during after-normal-business-hours critical issues.
Configure switch ports upon request.
Update and follow up with users on daily basis until the problem is resolved.
Document troubleshooting methods and procedures in detail in the ticket work log.
Candidate must have a 2-year degree or higher, as well as 1-2 years of experience.
Candidate must have a Security+ certification, as well as a Cisco Certified Network Associate (CCNA) certification.
Candidate must possess an active Secret security clearance.
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