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[Helper] Tier 1 Help Desk Technican

Posted by: Harder Mechanical <> on March 19, 2018 at 00:04:01. Click here to reply to this post via Email.Click here for help with email link

Contract / Temp to Direct / Direct Hire: Direct Hire
City: Portland
State: Oregon
Country: United States
Zip or Postal Code: 97212

Harder Mechanical, founded in 1934, is one of the oldest continuously operating mechanical construction companies in the United States. We are recognized as a leader in high-tech, industrial and commercial construction, successfully managing projects throughout the United States. We have been consistently ranked among the top 50 subcontractors by Engineering News Record.

Position Purpose:
The Help Desk Technician must provide users guidance and first level support by assisting in problem resolution. The technician acts as the key contact for on-site and remote users for all technical problems and inquiries.

The Help Desk Technician is tasked with complying with all of the policies and procedures associated with IT Service Management (ITSM).

Problems and Challenges:
The help desk at Harder Mechanical is critical to the ongoing success of our business. Departments rely on the help desk function to help solve problems which are interfering with the timely completion of their work. The Help Desk Technician is challenged to ensure that help is given to these departments as quickly and efficiently as possible.

Principal Responsibilities:
Respond to users requests for information and assist in problem resolution and/or escalation.
Deploy new/used desktops, laptops and tablets following internal deployment guides.
Deploy and manage mobile phones including standard phones, Android phones and iOS phones.
Pack and ship IT equipment.
Assist with management of IT inventory.
Assist with deploying copiers, printers and assist with setup of scan to email/folder on network copiers.
Uses internal ticket management solution to document and record all support inquires.
Assist with application or system rollouts as directed by senior project leads.
Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed.
Strives to learn the job functions of the position's immediate superior as well as peer-level positions with whom the individual interacts. It is the responsibility of the individual to be prepared for temporary re-assignment and/or promotion due to extended illness, personal emergency or business necessity.

High school diploma required
BS or BA degree in computer science, business administration or related work experience recommended
1 - 2 years' experience in a customer service related field
Excellent communication skills both written and oral
Strong knowledge of Microsoft Office (Office 365), Windows 10 Enterprise
Strong knowledge of Android and iOS mobile operating systems
Ability to work varying shifts
Ability to travel
Ability to lift heavy packages

Respond directly to this job listing to submit your cover letter, resume and salary requirements. For more information about Harder Mechanical, please visit our website

Harder Mechanical is an Equal Opportunity Employer with a strong commitment to a safe and drug-free workplace.


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