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[IT/Communications Manager] SENIOR HELPDESK ASSOCIATE


Posted by: E2 Consulting Engineers, Inc on August 12, 2018 at 00:04:01.

Contract / Temp to Direct / Direct Hire: Contract
City: Emeryville
State: California
Country: United States

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off. Qualified candidates only please submit your resume. We are an Equal Opportunity Employer.

LOCAL CANDIDATES PREFERRED. NO PER DIEM OR RELOCATION OFFERED AT THIS TIME.


Job Description

E2 is seeking a collaborative Senior Helpdesk Associate to support the company-wide computing environment. Daily tasks consist of interacting with the end-user community, troubleshooting computer related issues, onboarding and offboarding employees, and performing complex Microsoft Office 365 deployments. The initial focus of the Senior Helpdesk Associate is to reduce the amount of time to close tickets by implementing process efficiencies to be used by the Service Desk.

The Senior Helpdesk Associate will work on multiple functional tasks of medium to high technological complexity. The Senior Helpdesk Associate will be E2’s subject matter expert for the Microsoft Office 365 application suite and they will spend most of their day using Microsoft Azure Active Directory and Microsoft Intune.

The Senior Helpdesk associate will work across company departments to ensure proper functionality in Microsoft Office 365 areas including: Exchange Online, Skype for Business Cloud PBX, OneDrive for Business and SharePoint Online.

E2 is a fast-paced dynamic company and requires a proactive and professional individual who can operate with minimal direction, is highly organized and able to effectively manage multiple initiatives, efficient, and able to interpret, summarize, and communicate data at the macro and micro levels. The Senior Helpdesk Associate will interact with E2’s Chief Information Officer to determine high priority initiatives.

Key Duties

Administer Azure Active Directory – Create and modify user accounts; join PCs to Azure Active Directory; Create and modify security groups

Administer Azure Intune – configure and enforce conditional access policies; create and publish PowerShell scripts to automate IT tasks; manage mobile devices; create and manage antivirus and Windows update policies

Provide support and training for the user community

Interface with Microsoft support and Microsoft consultants as required

Troubleshoot performance issues, investigate critical system errors, capture traces, and analyze logs

Write and update technical documentation such as technical diagrams and configuration procedures

Provide after hour support as required
Job Requirements

•2 years of comprehensive hands-on experience administering Microsoft Office 365
•In-depth familiarity with Local Active Directory
•Microsoft SQL: managing MS SQL Server and SQL scripts
•Advance capabilities creating PowerShell scripts
•Effective written and verbal communication and problem-solving skills
•Takes ownership of problems, can work alone or with others
•Gathers and analyzes facts, draws conclusions, defines problems, and suggests solutions
•Plans and manages concurrent tasks, assignments, projects, and deadlines
•Prepares detailed written instructions and documentation
•Strict adherence to confidentiality with respect to data

Education

Bachelors' degree in Computer Science, MIS, Accounting or related field from an accredited college or university.

PREFERRED METHOD OF APPLICATION IS THROUGH OUR ONLINE JOB SYSTEM. If you need accommodation or alternate method of resume submittal, please contact Cindy Wilson at (803) 642-5990.

E2 Consulting Engineers is an Equal Opportunity Employer, F/M/Veterans/Disabled/Sexual Orientation/Gender Identity.







      

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