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[Helpdesk Technician] *** IT HELPDESK SPECIALIST *** DOE ***

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IT HELPDESK SPECIALIST III

SPECIAL JOB REQUIREMENTS
Works under general supervision
May provide direction for team members
Troubleshoots problems of medium complexity and recommends appropriate action
May act as a mentor to less senior IT staff
Plans schedules and monitors own work within a limited time horizon, using applicable methods, procedures, tools, equipment and standards effectively with only occasional reference to others
Performs specific tasks while utilizing prescribed information systems methods.

SPECIAL TRAINING, CERTIFICATIONS, QUALIFICATIONS, OR LICENSES
Associates degree or technical diploma/degree in information Technology and 8+ years of relevant experience in IT or 12+ years of relevant IT experience in an administration, support and/or oversight capacity.

SUMMARY
The IT Specialist job family is responsible for supporting and maintaining the systems and services of the enterprise. Supports the efforts of information systems within a discipline, including application support, database administration, software quality assurance/quality control or software engineering. Occasionally performs moderately complex assignments that require initiative and independent judgement in the selection and use of established principles and procedures. Performs a range of work activities in a wide variety of contexts. Plans, schedules and monitors own work within a limited time horizon.

PRINCIPAL RESPONSIBILITIES
Works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements as they pertain to changes in business requirements, processes and information systems
Influences the architecture, design and implementation of IT to ensure the availability, confidentiality and integrity of data
Conducts technical implementation, configuration, monitoring, audit, administration and support
Analyzes end user work processes and requirements to determine requirements
Participates in client/user meetings and assists in presenting issues and solutions both orally and in writing
Performs specific tasks while utilizing prescribed information systems methods
Assists with executing and customizing project technical automation plan and testing the data integration of new releases
Coordinates, supports and evaluates the implementation of new automation modules and tools
Assists with database software and tools installations, upgrades, migrations and monitoring
Assists with management of database space management, application, refreshes, backup and recovery
Codes and debugs software applications in accordance with the Software Development Methodology Framework, Enterprise and Application Architecture, and the Software Development Standards
Analyzes, maintains and implements (including performance maintenance and timing) existing software applications and develops programming specifications from business requirements
Creates design specification, test plans and automated test scripts for individual work scope
Assists in developing test procedures and plans for project developed software applications and creates and records test scripts for use with automated software testing tools
Performs manual and automated testing of software functionality and performance, maintains testing defect tracking work process and implements source code controls
Assists in the performance of audits to assure compliance to software quality assurance/quality control procedures and documentation requirements; helps provide an understanding of the Software Development Methodology Framework
Comprehensive knowledge of software development methodologies, tools and processes including Software
Development Methodology Framework, source code control, application development tools and techniques, database design, development and management, programming languages, and component integration
Comprehensive knowledge of applications requirements, analysis, and programming including architectural requirements for business domain applications, operating systems applications, database hardware and network requirements, and functional analysis including data and process modeling
Comprehensive knowledge of hardware and operating systems including hardware and operating systems, system architectures, network infrastructures, and client server principles
Comprehensive knowledge of web-based technologies including web page development and maintenance and web-based tools and utilities
Comprehensive knowledge of hardware and software integration and testing
Basic knowledge of process design and techniques
Ability to articulate ideas and write clear and concise reports

SR. HELPDESK SPECIALIST III

EDUCATION/EXPERIENCE:
Associate degree or technical diploma/degree in Information Technology and 8+ years of relevant experience in IT or 12+ years of relevant IT experience in an administration, support and/or oversight capacity.

LEVEL SPECIFIC RESPONSIBILITIES:
Works under general supervision.
May provide direction for team members.
Troubleshoots problems of medium complexity and recommends appropriate action.
May act as a mentor to less senior IT staff.
Plans, schedules and monitors own work within a limited time horizon, using applicable methods, procedures, tools, equipment and standards effectively with only occasional reference to others
Performs specific tasks while utilizing prescribed information systems methods

ROLES AND RESPONSIBILITIES
Troubleshoot issues as directed by the IT Infrastructure Manager or Helpdesk lead
Provide enhanced support to senior managers to ensure their level of service is effective.
Administer services in the execution of special initiatives or campaigns desired by IT management.
Furnish assistance answering Helpline requests for help or service for laptops, desktops, software, printers, software computer accounts and passwords.
Supports the deployment of IT equipment to the field and gives day-to-day technical support to clients.
Contribute guidance in the checkout process for personnel leaving the project or company.

PRIOR TRAINING OR QUALIFICATIONS
Experience in the business and information technology processes of a major U.S. Department of Energy (DOE) contractor complex.


For persons with disabilities: If you require assistance completing, or are unable to complete the online resume/application process, please contact:

Human Resources @ (803) 644-0070
Mon. - Fri. 9am - 4pm

237 High Gate Loop
Aiken, SC 29803

Value Added Solutions, Inc. is an Equal Opportunity Employer and supports a drug-free work environment.


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