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Implementation Solutions Engineer l

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Johnson Service Group has 2 immediate openings for Implementation Solutions Engineer l. These are direct hire positions, located in Decatur, AL or Tampa, FL. Requires, Advanced Knowledge of Esri ArcGIS Desktop and at least a basic understanding of ArcGIS Enterprise/Server.

Job purpose

Implementation Solutions Engineer will provide support for the implementation and configuration of the client based application suite of software for both internal and external customers. 

Duties and responsibilities

Conduct customer needs assessments/requirements gathering workshops and document recommended solutions
Perform installation, configuration, and performance tuning services for Network Solution, Esri, web services, and database software on multiple server configurations
Create products and models using ArcGIS Modelbuilder, Python scripting, and/or other process automation tools
Communicate with architects, project managers and developers to successfully develop and deploy optimal solutions
Train both end users and system administrators on the proper use and adoption of client’s software package 
Network Solution utilizing best practices
Provide technical support for clients including clients Network Solution end users and GIS 
analysis/administrators 
Troubleshoot client issues with both GIS software, clients and user techniques
Evaluate existing data and processes and develop action plans for migration to an enterprise 
GIS
Test new software functionality and bug fixes
Prepare and perform detailed product demonstrations
Perform database schema changes to databases 
Required Qualifications:

Bachelor’s Degree in Computer Science, Geography, Engineering or related field
Directly Applicable Years of Experience (Minimum) - 1-2 years (Implementation SE Level 1)
Advanced Knowledge of Esri ArcGIS: Desktop and at least a basic understanding of ArcGIS 
       Enterprise/Server

Proficiency with Database Management (e.g., PostgreSQL, Oracle, SQL Server)
Ability to work on multiple projects simultaneously
Exceptional customer service orientation
Ability to prioritize tasks and switch tasks as need per business needs
Preferred Qualifications:

·         Telecom Knowledge and Experience

·         Advanced Knowledge of Esri ArcGIS: Server

·         Proficiency with Database Programming (e.g.: Python Scripting)

·         Esri ArcGIS: Modelbuilder

·         Esri ArcGIS: Portal

Mentoring Less Experienced Employees (applies to Implementation SE Levels 2 and 3)

This role may require up to 25% travel, both domestically and internationally. 



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