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APS is hiring for a customer service representative!
This role is the central point of contact between external Customers and the APS organization. Our Customers recognize this role as the "Face of APS."
Representative Level III: This is the third of three levels of Representatives within the Customer Service group. The level III excels at the below responsibilities and requires minimal Management support and supervision to handle all issues. This CSR takes lead roles on projects and initiatives internally and/or externally to Customer Service and is recognized as a systems, policies, and procedures expert within Customer Service and other functional areas.
PAY RATE: $15.50/hr
*Manage customer demand from initial placement through delivery, utilizing service programs such as VMI Forecast Programs, Replenishment Programs, Min/Max, or Make to Order.
*Partner with the following functional areas to monitor customer requirements throughout the order fulfillment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled: Sales, Marketing, Graphics, Financial Services, Logistics, Quality, R&D, Supply Chain and Operations, and Trade Compliance.
*Initiate customer releases for all shipments and ensure delivery dates are met. Coordinate the expediting of rush shipments and monitor their progress to delivery.
*Assist with the management of customer graphic requirements, as well as phase in and phase out processes.
*Proactively manage customer finished goods levels and aged inventory.
*Maintain customer profile, pricing and customer item log books.
*Manage customer complaints and returned goods.
*Continuously strive to improve customer relations with prompt, efficient service while exercising judgment necessary to maximize customer satisfaction by evaluating policies and procedures to determine new, improved and streamlined approaches.
*Train and mentor coworkers on best practices.
*Solves complex problems while looking at the broad perspective to identify solutions.
*Other duties as assigned.
*Build customer loyalty through positive customer engagement and service excellence.
*Maintain customer service processes, standards and metrics to support the customer-centric organization.
*Support technology and innovative service solutions to maintain an "ease of doing business" environment.
*Partner with all functional areas within the organization to ensure a world class customer experience.
*Consistently delivers a high degree of accuracy.
If you are interested contact Jamel Robinson:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.