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Will start out working in person on site, and then will move to remote work from home after approx 30 days!
A local financial company in Hillsboro is looking for Customer Service/Administrative candidates!
The Intake Specialist will handle the initial intake of customer complaints by thoroughly locating the entirety of a customer's account in various systems to ensure a complete record is provided to the Case Worker.
- Average 5+ inbound calls a day
- The specialist creates cases and assigns work within department SLA guidelines, reroutes complaints to other executive complaints offices or line of business complaint offices within SLA guidelines as appropriate.
- The specialist will conduct a Pre-Risk Assessment (PRA) by reviewing complaint for regulatory and non-regulatory flags and classifying risks appropriately in the case management system
- 4 year degree is a plus
- Experience in Banking or Financial industry is a plus
- 2+ years of customer contact experience in a financial services environment
- Call center experience
- Must have ability to connect hardwire into a internet router
- Must have a high school diploma or equivalent
- Must be willing to submit to a background check
Contact Derek at 503-403-4311. If I don't answer just leave a detailed message and I will get back to you as soon as possible.
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.