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Research and Remediation Team Lead (7344180)

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JOB TITLE: Research and Remediation Team Lead
JOB DUTIES:


  • Managing a team of 15 Case Workers



  • Independently logs, researches, routes or responds to escalated or urgent requests regarding complaints that are high visibility, high risk and/or regulatory in nature.



  • Responsible for monitoring team metrics such as quality, production, attendance and risk issues.

  • Exception processing of acknowledgment letters conducting investigative steps to identify issues and working with internal partners to resolve

  • Identifying trends and providing feedback/reporting to appropriate party

  • Uploading of company response to a customer facing Regulatory Portal which requires special handling and/or imaging/uploading documentation to other repositories as required; reviewing new correspondence and existing cases to identify related issues

  • Establishing case files or redirecting requests to the applicable business group

  • Mitigating risk by identifying key information and ensuring compliance guidelines are met; logging requests or complaints

  • Reviewing incoming correspondence from customers, attorneys, third parties or regulatory/governmental representatives and other agencies

  • Performing intake to determine appropriate course of action

  • Performing research and reviewing existing cases to identify related issues.


JOB DETAILS:

  • Monday - Friday

  • 8AM - 5PM

  • $20-24/hr, DOE

  • Benefits offered


MUST HAVES:

  • 3 years of call center experience

  • 1 year of banking experience

  • 1 year in a supervisor role

  • 30 wpm typing score


Apply today for more information!







About Aerotek:
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

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