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[System Engineer] System Support Specialist

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E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

The System Support Specialist will support and help administer our utility client’s designer qualification program which pre-qualifies designers to perform gas and electric design normally performed by themselves.

Job Duties and Responsibilities

Support management with emphasis on continuous improvements to the program both procedurally and system enhancements.
Coordinate with client to expand the library of design questions to all exams.
Assist with creating a new exam and publishing them online for client vendors.
Develop solutions allowing candidates to utilize current collaborative product development design tools such as Volt Drop & Flicker and Cable Pulling calculators.
Build alliances with additional departments to enable active engagement in the program and RUBRIC procedures to ensure the applicant receives credit for design hours to earn the “qualified” status within disciplines.
Support guest and internal contractor SharePoint sites, and all associated user data related to testing, results, and RUBRIC information.
Support testing sites such as ClassMarker and ProctorFree as well and test events for Overhead, Underground, Gas, and Transformer Vault distribution design.
Perform comprehensive program data clean-up/maintenance.
Update and revise testing qualification fact sheet and materials as required.
Refine internal client SharePoint site to meet the needs and demands of the client.
Manage team inbox for miscellaneous requests and questions.
Creation and updating of program manuals as program evolves and expands.
Prepare qualified applicants to qualify for ICUE system.
Maintain integrity of ICUE process after QDA’s qualification.
Manage access requests for other program sites as needed.
Support user training when necessary
Requirements
Qualifications and Experience

Associates degree in related field with one to two years of full-time computer experience.
SharePoint and Microsoft Office products experience required
Excellent communication skills to listen to problems reported by users and to relay information regarding the proper use of software and equipment
Time management skills to prioritize support tasks and complete job duties efficiently
Work Environment

This job operates in a professional office environment. This role uses standard office equipment such as computers and phones.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit/ stand for up to 8 hours per day
Ability to move freely for up to 8 hours per day

Please no solicitation of any kind from agencies, staffing, or recruiting firms.

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Preferred method of application is through our online job system.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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