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[IT/Communications Manager] Organization Change Management (IT OCM) Lead

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E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

The Organization Change Management (OCM) Lead will be responsible for creating and implementing change management strategies that minimize user resistance and maximize user engagement. Drives faster adoption, greater utilization, and higher proficiency in changes impacting employees, with a focus on business results achieved. Drives comprehensive engagement efforts with key stakeholders and leaders across IT and other organizations. Enables the organization's understanding of the change management portfolio (e.g., benefits and risks of initiatives). Leads and develops standard IT OCM methodologies (e.g., processes, KPIs, reporting). Demonstrates and cultivates OCM values.

Job Duties and Responsibilities

Create and implement change management strategies that minimize user resistance and maximize user engagement.
Drive faster adoption, greater utilization, and higher proficiency in changes impacting employees, with a focus on business results achieved.
Develop cases for change, in concert with sponsors and leaders.
Conduct stakeholder analyses and change-impact assessments to determine scope of change and works with project teams to integrate change management activities into overall plans.
Facilitate definition and buildout of charters and governance.
Standards, and support status-reporting requirements and timelines.
Identify potential risks, anticipated points of resistance, and the necessary plans to mitigate or address said concerns.
Build comprehensive change management strategies, project plans and key metrics used to monitor OCM effectiveness and drive the achievement of business results.
Develop and execute change management plans regarding training, coaching, communications (e.g., stakeholder messages, newsletters), and organizational readiness, and contributes to the development of OCM practices (e.g., community building) to strengthen change leadership and management capability.
Manages and enables stakeholder awareness, seeks out executive sponsors, and guides business engagement (e.g., change champions, super users).
Develop readiness and hyper-care strategies, ensuring the highest level of customer support and services to impacted staff, faculty, and students.
Work closely with relevant stakeholders to support plan implementations and as needed, develops, and deploys user adoption/training to support technology implementations.
Aid the cultivation of an inclusive, transparent culture and environment, sharing information broadly, and deliberately, and actively embodies IT and OCM values and behaviors (e.g., accountability, ethics, best-in-class customer service). Supports the engagement, culture, and communications team's vision and governance for change management through the implementation of standards, procedures, and cost-effective, leading solutions.
Work with other leaders to develop and manage holistic strategies for delivering service and continuous improvements.
Continually develops skills and abilities, maintaining currency on emerging technologies, standards, and best practices.

Qualifications and Experience       

Demonstrated experience with project management approaches, tools, and life-cycle phases.
Prosci or other equivalent change management certification preferred.
Three years of experience with successful delivery in the disciplines of change management methodology, job/role design, stakeholder engagement, sponsorship alignment, communication planning, training/performance support, and organizational readiness.
Demonstrated interest in and knowledge of change management professional organizations, conference attendance, course work, and other relevant work and activities.
In-depth knowledge of standards and appropriate methods for managing different problems and scenarios, able to uncover a root cause and evaluate the risks and benefits of different solution options.
Experience with large and complex systems and working with stakeholders at all levels of an organization.
Proven problem-solving and decision-making skills, and the ability to uncover root causes and evaluate different solution options. Excellent written and verbal communication skills.
Demonstrated experience facilitating meetings and making presentations, able to provide both detailed information and summaries to management-level individuals and groups.
Experience developing customer relationships and delivering customer-focused service, understanding, and supporting customer needs, and articulating strategies that motivate others to action.

Education

Bachelor's degree in organizational development, communications, business administration, or related fields.
3-5 years' experience in organizational development and behaviors, communications, information technology, or higher education.

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Work Environment

This job operates in a professional office environment and uses standard office equipment such as computers and phones.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit/ stand for up to 8 hours per day.
Ability to move freely for up to 8 hours per day.

Please no solicitation of any kind from agencies, staffing, or recruiting firms.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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