home >> computer/telecom >> job board >> post

DESKSIDE TECHNICAL SUPPORT

[ Back ] [ The Roadtechs Computer / Telecom Job Board ] [ Help ] [Edit ] [Mark Position Closed ]


E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

The Pueblo Chemical Agent-Destruction Pilot Plant (PCAPP) will safely destroy 2,611 tons of mustard agent in mortar rounds and artillery projectiles stored at the U.S. Army Pueblo Chemical Depot (PCD) approximately 20 miles from Pueblo, Colorado. Neutralization followed by biotreatment is the technology selected by the Department of Defense to destroy the Pueblo chemical weapons stockpile. The PCAPP plant began the operations and munition destruction phase as of September 2016.

Candidates for unescorted access to the Chemical Limited Area must successfully clear National Agency Check with Local Check (NACLC). All employees are subject and agree to random drug and alcohol testing as a condition of employment. Must be physically fit and able to work safely at an operating plant. Eligible applicants must be a US Citizen and successfully go through a government screening process. Based on project goals and objectives, candidates established within our local community are desirable.

This is a full-time position located at the PCAPP project site (approximately 20 miles northeast of downtown Pueblo, CO) with a 4-day x 10-hour schedule, M-Th or Tu-F, 6:30 a.m. to 5 p.m. Extended hours as needed.

This position is designated as an Unescorted Access Position (UAP). As a condition of employment, candidates and incumbents must favorably complete a series of screenings included but not limited to: a personnel security investigation, urinalysis testing, respiratory screening and must meet and maintain personnel suitability and reliability requirements established and governed by Army Regulations (AR50-6 Chemical Surety)

Job Duties and Responsibilities

Bechtelís PCAPP Project is currently seeking a Deskside Support Technician to join the IS&T team. Performs moderately complex assignments that require initiative and independent judgment in the selection and use of established principles and procedures. Performs a range of work activities in a wide variety of contexts. Plans, schedules and monitors own work within a limited time horizon, using applicable methods, procedures, tools, equipment and standards effectively with only occasional reference to others. Responds to customersí needs, questions and concerns in an accurate, effective and timely manner and expedites corrective actions. Works with client to define timeframe requirements. Performs specific tasks while utilizing established information technology standards and methods, including:

Field customer questions and service requests via calls, voicemail, email, automated tickets, and walk-ins.
Resolve end user IT issues remotely, in person, or dispatch to appropriate IT specialists.
Provide instruction to peers or customers as needed.
Monitor customer issues and IT service delivery via customer calls and on-line monitoring tools.
Escalate support issues to appropriate department IT manager.
Provides end user support in a fast paced, technically challenging IT environment.
Works at both a construction site and an office environment.
Installs and upgrades software and performs regular maintenance on personal computers and printers.
Documents support and diagnostic activities and accurately resolves and closes assigned trouble tickets by following customer support standards and procedures.
Actively manages customer expectations through effective communications. Makes frequent contact with end users and customers to resolve problems and issues relating to information technology.
Works collaboratively to assist other Service Center and Deskside Support team members, ensuring team performance goals are met.
Spearhead service improvement initiatives, as requested by management.
May be required (at project expense) to obtain a DODI 8570.01M Certification (e.g. CompTIA Security+) within 6 months of start date in order to service government Information Systems (IS')

Qualifications and Experience

Basic Qualifications:

BA/BS in Computer Science, Information Technology or related field from an accredited college or university. OR, in lieu of a degree, 6 years of progressive, related experience (including Military Service).
Possess the legal right to work and remain in the United States without sponsorship.
Must be able to complete and pass a pre-employment drug screen, physical, and background check which includes verification of employment and education.
Must be able to obtain a Department of Defense badge for access to the Pueblo Chemical Depot.

Minimum Qualifications:

Experience in an IT role troubleshooting user issues in person and/or remotely.
Strong workstation hardware and software problem solving skills.
Diplomatic skills in end user communication (handle customer interactions in an accurate,
effective and timely manner, and articulate ideas clearly & concisely).
Attention to quality, including accurate documentation of work completed.
Must be able to work productively with little supervision.
Must be able to physically move computers and associated hardware (up to 50 lbs without assistance).
Related experience includes but is not limited to:
Strong Windows workstation configuration/troubleshooting knowledge/skills
Basic Workstation imaging techniques and software knowledge
Competent MS Office and Internet Explorer configuration/troubleshooting knowledge/experience
Basic IP Networking knowledge
Basic infrastructure systems architecture concepts, configurations and standards.

Preferred Qualifications:

Experience with ServiceNow (or other automated call center software) and multi-line phone systems.
Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.
Relevant IT certification preferable, such as A+, Network+, Security+, or MCP
An active or recently expired Security Clearance (DoD, DOE)

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Pay Range - $21.92 - $28.50 per hour

Work Environment

This job operates in a professional office environment and uses standard office equipment such as computers and phones

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit/ stand for up to 8 hours per day.
Ability to move freely for up to 8 hours per day.

Please no solicitation of any kind from agencies, staffing, or recruiting firms.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


[ Back ] [ The Roadtechs Computer / Telecom Job Board ] [ Help ] [Edit ] [Mark Position Closed ]




© Copyright - Roadtechs®, LLC. - All rights reserved.
Use of the Roadtechs.com website implies compliance with the Roadtechs User Agreement and acknowledgment of our Privacy Policy.