Edgewater is seeking qualified candidates for a Telecommunications Analyst 1 opportunity for our customer in Los Alamos, NM to support the Los Alamos National Laboratory.

Location: 100% Onsite, TA-60, bldg. 245; may also need to occasionally report to Santa Fe TA-47.
Group/Organization: NIE-TS
Work Schedule: 5/8s, usually start at 7am MT.
Positions Available: 2
Clearance: no clearance for this position

Summary:
Plans and evaluates existing telecommunication systems and makes recommendations for resources required to maintain and/or expand service levels. Provides assistance in network planning, engineering, architecture, and the development of technical standards and interface applications. Evaluates new products as assigned. Provides resolution for telecommunication problems.

Duties
Provide an exceptional face-to-face and remote customer service experience providing technical services.
Ability to collaborate with peers, customers and stakeholders to define and meet expectations and mutual responsibilities.
Ability to explain technical concepts and options to a non-technical audience and present them with information and solutions.
Consistently follow required practices for work and inventory accounting.
Excellent interpersonal, oral, and written communication skills.
Desire and commitment to do all of the above with a customer-service mindset.
Demonstrates a working knowledge of MS Excel and Word
Proficiency with telecommunications mobility devices—
Three or more years of experience in cellular telecommunication systems, methodologies, devices, and processes.
Strong working knowledge of cellular telephone applications, security and data use controls.
Intermediate knowledge of hardware and software integration and testing.

Desired Technical Skills:
iOS/Apple experience, customer service, ability to follow process, process oriented.

Dealbreakers:
No solid, demonstrated confidence with Apple devices; unable to pass a background check.

Education:
Minimum of 2 years related experience. Any technical background through HS or college or work experience, especially with device support.

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!

WORKING WITH EDGEWATER
Founded in 2003, Edgewater is a professional and technical services firm supporting the U.S. Department of Energy and the U.S., U.K., and Canadian Commercial Nuclear Industry, and private sector businesses involved in high-hazard or complex operations. Edgewater proudly offers expertise in numerous technical disciplines necessary to support operational environments where Integrated Safety Management and formal, disciplined operations are essential to ensure safety, quality, security, and regulatory compliance.

Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

EQUAL OPPORTUNITY EMPLOYER
Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected Veterans, or individuals with disabilities.

View all Edgewater opportunities at www.edgewatertech.net/careers