E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.

Performs specific tasks while utilizing established information technology standards and methods.

Responsibilities
Field customer questions and service requests via calls, voicemail, email, and walk-ins.
Resolve end user IT issues remotely, in person, or dispatch to appropriate IT specialists.
Provide instruction to peers or customers as needed.
Monitor customer issues and IT service delivery via customer calls and on-line monitoring tools.
Escalate support issues to appropriate department IT manager.
Assist with operation of loaner equipment library.
Provides end user support in a fast paced, technically challenging IT environment.
Works at both a construction site and an office environment.
Installs and upgrades software and performs regular maintenance on personal computers and printers.
Documents support and diagnostic activities and accurately resolves and closes assigned trouble tickets by following customer support standards and procedures.
Actively manages customer expectations through effective communications. Makes frequent contact with end users and customers to resolve problems and issues relating to information technology.
Works collaboratively to assist other Service Center and Deskside Support team members, ensuring team performance goals are met.
Spearhead service improvement initiatives, as requested by management.

Qualifications
BA/BS in Computer Science, Information Technology or related field from an accredited college or university, in lieu of a degree, 6 years of progressive, related experience.
Possess the legal right to work and remain in the United States without sponsorship.
Must be able to complete and pass a pre-employment drug screen, physical (if located at the construction site), and background check which includes verification of employment and education.
Must be able to obtain a Department of Energy badge for access to the Hanford Site.

Minimum Qualifications:

Must be able to complete and pass a pre-employment drug screen, physical (if located at the construction site), and background check which includes verification of employment and education.
Must be able to obtain a Department of Energy badge for access to the Hanford Site.
Experience in an IT Call Center troubleshooting user issues remotely.
Strong workstation hardware and software problem solving skills.
Diplomatic skills in end user communication. Handle customer interactions in an accurate, effective and timely manner, and articulate ideas in clear & concise reports.
Attention to quality, including accurate documentation of work completed.
Must be able to work productively with little supervision.
Must be able to physically move computers and associated hardware.
Related experience includes but is not limited to:
Windows workstation hardware and software
Workstation imaging techniques and software
MS Office and Internet Explorer
Networking
Infrastructure systems architecture concepts, configurations and standards.

Preferred Qualifications:

Experience with automated call center software and multi-line phone systems.
Experience using remote deployment tools to install and configure software, remove spyware, troubleshoot hardware and software, etc.
Relevant IT certification preferable, such as A+, Network+ or MCP

E2 Consulting Engineers, Inc. offers an excellent benefits package including health, dental, vision, and life insurance, 401(k) with employer match, paid time off.

Work Environment

This job operates in a professional office environment and uses standard office equipment such as computers and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit/ stand for up to 8 hours per day.
Ability to move freely for up to 8 hours per day.

E2 Consulting Engineers, Inc. is a Drug Free Workplace. After accepting an offer of employment, applicants may be required to undergo background checks, drug testing, and/or fit-for-duty physical examination.  Drug screens will include, but not be limited to, Amphetamines, Cocaine Metabolites, Marijuana Metabolites (THC), Opiates, and Phencyclidine (PCP). As a federal contractor, E2 cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.

Please no solicitation of any kind from agencies, staffing, or recruiting firms.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.