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[Service Technician] Service Technician II HVAC

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Progress Residential® is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 38,000 homes in sixteen of the country's fastest-growing markets, our residents appreciate the flexibility, freedom and convenience of living in a single-family home without the obligations of home ownership. Progress is committed to making the home rental process easy and enjoyable for the 100,000 residents we serve by empowering our team members and investing in innovative systems and technology.

Over the past three years our portfolio has doubled in size and we have added new executive leadership, including the recent appointment of Charles "Chaz" Mueller to Chief Executive Officer. We see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Progress Residential has a national footprint with our executive office located in Dallas, Texas, our corporate office in Scottsdale, Arizona and regional offices in Atlanta, Charlotte, Dallas, Houston, Indianapolis, Jacksonville, Las Vegas, Memphis, Miami, Nashville, New Jersey, Orlando, Phoenix, Raleigh, Sarasota, and Tampa.


The Service Technician II/III-HVAC is an intermediate skill level position and is a key associate in providing outstanding maintenance and repair services in an efficient and effective manner while providing cost and expense controls.  The Service Technician II/III-HVAC works on the Property Management Renovations, Turns and Service (RTS) team primarily tasked with maintenance and repair work in addition to inspecting, troubleshooting and repairing HVAC systems for Progress Residential homes.


Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential

Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following on a daily basis:

Electrical, plumbing and HVAC systems


Water irrigation systems

Stairs, gates, fences, patios, railings

Tile, carpet, and flooring

Roofing, gutters, fasteners

Interior/exterior lights and ceiling fans

Fireplaces and Gas fixtures

Shutters, doors, cabinets, windows, sliding glass doors and locks

Ceiling leaks

Drywall and Painting

Pool areas, tile, hot tub/spa, pool furniture

Other Service areas as required

Diagnose and troubleshoot typical issues and then repair or replace defective equipment, components, or wiring on HVAC equipment

Report all major repairs or replacements prior to any expenditure of funds

Must be aware of the condition of the property at all times and take immediate steps to correct any unsafe condition

Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)

Ensures all workplace safety standards and practices are upheld

Completes service requests in a professional timely manner

Maintains regular attendance and excellent punctuality

Must be aware of the condition of the property at all times and take immediate steps to correct any unsafe condition

Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace

Maintains regular attendance and excellent punctuality

This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be adhered to at all times


High school diploma or equivalent required

Technical College or Trade Program with HVAC Certification is required

Must have a valid Driver's License in the working state

 Minimum of 3 years' experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)

Required equipment - Employee must have their own tools required to perform ongoing service in residential environment

EPA Certification Required

 Minimum 2 years' experience providing routine maintenance, cleaning, inspection and repair of warm air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical

Minimum 2 years' experience repairing all makes & models of residential appliances in customers' homes preferred

Ability to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferred

Ability to install all makes & models of residential appliances preferred

Available for on-call Service, weekends and evenings as needed

Previous experience in either the single-family or multi-family rental industry required

Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines

Ability to interact with residents, and vendors/contractors tactfully and professionally

Strong organizational skills, communication and people-skills

Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease

Must be knowledgeable of all pertinent laws and EPA and OSHA regulations

Working knowledge of Microsoft Office software and working proficiency with hand held computer (i.e. Smartphone, iPad)

Honest, ethical and handles things in confidential manner

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

- In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it's about progress, not perfection.

• We offer competitive compensation, including a performance-based bonus.

- Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, and 9 paid holidays.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.

Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.

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