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Dispatcher - Traffic Management Center Operator
Roy Jorgensen Associates, Inc. (Jorgensen) is a world leader in maintenance management. For over 60 years Jorgensen has provided a diverse range of facility and highway infrastructure, consulting, maintenance and management services. Our firm is focused on the operations and maintenance of transportation and public works infrastructure assets. Our maintenance operations is comprised of professional engineers, certified quality control inspectors, and experienced maintenance technicians with proficiency developing and executing highway infrastructure maintenance contracts throughout the United States. Our system approach to maintenance management is unparalleled in our industry. We know how to identify and implement innovative solutions for our client's toughest challenges.
Position summary: Roy Jorgensen Associates, Inc. is currently seeking Traffic Management Center (TMC) Operators to perform maintenance operations in the Denver, CO area. TMC Operators are responsible for monitoring I-70 and will report to the CTMC in Golden, CO. Responsibilities include communicating with Road Rangers for emergencies and/or incidents on the roadway and documenting all work performed with detailed time logs, etc. This position requires utilizing ITS devices and software to maintain an accurate real-time traffic incident status database and adherence to all applicable federal, state, and local regulations, as well as Jorgensen Company policies and procedures.
- Manage traffic incident information in accordance with the applicable standard operating guidelines
- Disseminate pertinent traffic incident information via Dynamic Message Signs, Highway Advisory Radio, Text Messages and telephone communication
- Obtain and report traffic incident status information to and from multiple agencies
- Detailed documentation and reporting of incidents
- Notify supervisor of equipment or system malfunctions
- Provide outstanding customer service when responding to customer calls
Clean driving record is essential
Must pass criminal background check
Geographic area applicable to CDOT Local Hiring Goal consists of, but is not limited to, the following zip codes: 80010,80011, 80019, 80022, 80205, 80207, 80211, 80216, 80221, 80238, 80239, 80249, 80266.
High School Diploma/GED
Ability to utilize integrated software along with radio, voice, data or video communications
Ability to obtain and disseminate relevant information from a variety of resources including CCTV, scanners, field personnel, internet, two-way radio and customers
Willing and able to work extended hours, weekends and holidays
Ability to solve problems, prioritize duties and complete required tasks promptly
Must be a team player and have the ability to work well with various personality types
Advanced skill with Windows operating system, Microsoft Word and Excel
Ability to type 40 wpm with accuracy
Strong communication skills including diction, grammar and spelling
Ability to work independently
Willing and able to provide pleasant customer service experience
Must be organized, responsible and timely
Ability to multitask
Strong directional sense
Consistently present positive and professional image
Support organization's goals and values
Ability to learn new programs and adapt to a new environment quickly
Part time: Saturday & Sunday (16 hours), 2PM-10PM
Flexibility to assist and work outside of set schedule to help cover a shift as a floater is helpful.
Total Compensation Package to include: Competitive base pay, recognition incentives and extensive training opportunities. Comprehensive Benefit Plan options for full time employees to include: Health, Vision, and Dental insurance, 401(k) Retirement Plan, Vacation, Sick, Holidays, Life Insurance, Long Term Disability coverage, Flexible Spending Accounts, Health Savings Accounts, Critical Illness coverage, Pet Insurance Discount, Employee Assistance Plans and more!
Company will conduct Background check, MVR and Controlled Substance testing prior to hire.
Roy Jorgensen Associates, Inc. is an Equal Opportunity Employer and is committed to diversity in our workforce. EOE/M/F/D/V