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[Operator] Control Room Operator/ Dispatcher- Missouri Department of Transportation, AECOM

Posted by: AECOM on June 19, 2017 at 00:04:02.

Contract / Temp to Direct / Direct Hire: Direct Hire
City: St. Louis
State: Missouri
Country: United States
Zip or Postal Code: 63017

AECOM is actively seeking a Control Room Operator for immediate employment in St. Louis, Missouri area. The successful candidate must be available to work and commute daily to the project site in Chesterfield, Mo. Operators are responsible for assessing all incoming traffic data and determining, in real-time, the content and priority of traffic reporting. They are the primary point of contact for incident management coordination. Operators provide information to the traveling public related to current travel conditions, maintain traffic interruption reports and manage incidents on the metropolitan roadways from the MoDOT Transportation Management Center.

Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. They monitor the ATMS, check road sensor data and confirm the data using CCTV video. Effective communication is an important part of this process as Operators maintain telephone or radio communications with MoDOT Emergency Responders, Field Technicians, 911 Operators and public service agencies. Once assessment is complete, Operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.

In addition, Operators are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated, including DMS and notification messages. Operators maintain contact with MHSP Radio Operator/Dispatchers and local authorities to verify and update information regarding ongoing incidents, associated backups/traffic delays and estimated clearance time.

The responsibilities of this position include, but are not limited to:
Monitor CCTV, DMS, and traffic detectors periodically for detection and verification of roadway incidents
Disseminate traffic information through multiple communication methods, including telephone, E-mail, and instant messaging
Communicate with the Missouri Highway Patrol, MDOT personnel, MoDOT district contacts, and other public safety agencies across the state
Send incident notifications in real time and follow up notifications regarding incident updates and clearance
Log all communication into Automated Traffic Management Software
Check all freeway lane/ramp closure signing for construction/maintenance work
Coordinate lane/ramp closure requests from inside/outside customers
Estimate travel delays due to incidents and routine congestion
Review and verification of traveler information posted on MDOT public Web site and reported by media outlets
Maintain current work orders for ITS equipment
Complete Shift Checklist, Major Incident Checklists, and work orders when appropriate

Minimum Requirements:
-High school diploma
-Excellent oral and written communication skills
-An ability to work calmly and work accurately under intense pressure
-Ability to multi-task
-Knowledge of personal computers and software, with a particular emphasis on Graphical User Interface applications, e.g., Microsoft Windows, Microsoft Office etc.
-Willingness to travel (The successful candidate must be available to work and commute daily to the project site in Chesterfield, Mo.)
-Due to the nature of this work, U.S. citizenship is required
-Must Possess a valid driver's license and have a reliable vehicle to get to and from the work site in Chesterfield, MO.

Preferred Qualifications:
-Associates degree or equivalent mix of education and practical experience
-Previous work experience is preferred
-Keen ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, and computer databases
-An intimate knowledge of St. Louis roadways, including their alternate names, and alternate routes when available
-A working knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services
-Emergency Operations Center knowledge and/or experience

AECOM is an equal opportunity employer and Minorities, Females, Veterans, and Disabled persons are encouraged to apply


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