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[Administration Manager] Customer Service/Administrative Support

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-Process purchase orders via telephone, mail and fax. Provides quotes to customers.-Data entry of customer purchase orders.-Follows up with customer regarding orders, complaints, etc.-Investigates and disposes of all UPS claims for lost and/or damaged packages.-Works with sales representatives to ensure customer satisfaction.-Receives and participates in the resolution of customer complaints.-Coordinates returning of goods.-Coordinates timely shipment of orders by interacting with the Warehouse Supervisor.-Works with the Accounts Receivable Expeditor to resolve customer credit issues.-Files completed Package Stock Replenishment (PSR) orders.-Handles incoming COLLECT and outgoing PREPAID fastener LTL/ truck shipment.

Join our team and enjoy our company benefits which include…Medical/Dential/Vision Insurance
Vacation and Paid Time Off
401kLife Insurance

-Education/Experience-High School Diploma Communication skills-Ability to read and interpret documents.-Ability to write reports and correspondence.-Ability to effectively present information and respond to questions.-Mathematical skills: Ability to add, subtract, multiply and divide.-Ability to work with fractions, percentages, ratios and proportions. Reasoning ability-Ability to recognize, define and solve problems.-Ability to collect data, establish facts and draw conclusions.

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