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[Administration Manager] Customer Service / Purchasing Order Entry

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This position is responsible for processing orders and communicating with customers Essential Duties
Answer calls from customers for products and service-related inquiries, orders, issues, and complaints
Report issues and complaints to sales manager, work closely with appropriate personnel to resolve issues
Receive orders by fax, emails, and internet
Enter orders into the system, along with order/delivery/other customer instructions
Check credit status of the customer before confirming the PO
Send order confirmation
Perform credit check for new customers/accounts
Coordinate and resolve customer billing
Send catalogues and other marketing materials
Update customer data in the system
Update price list
Organize paper/electronic files and store in designated locations· Perform other duties and responsibilities as may be assigned from time to time

Family-owned company with more than 40 years of experience helping companies find reliable industrial solutions for their specific needs. By working with industry-leading companies, we have a full complement of products available to solve our customers needs.   

While performing the duties of this job, the employee is regularly required to sit and use their hands. The employee is occasionally required to stand and walk. This position requires work in an office setting.

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