POSITION SUMMARY

Responsible for outlining strategic department targets, ensuring the highest level of quality is met, and cultivating a positive and productive working environment. Strive to exceed our customers’ expectations. Follow a professional development plan to accomplish individual goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Oversee all Service Technicians, including all HVAC service calls and service repair projects
Provide regular jobsite support
Clearly and consistently communicate job expectations to team daily
Provide technical insight on work orders, including billing-related issues and questions
Review all callbacks and warranty work orders, and address with team accordingly
Recruit, interview, and coordinate new team member training and orientation
Ensure completion of all documentation, including but not limited to new hires, promotions, performance reviews, disciplinary action, development plans, and terminations
Inspire the department and facilitate team’s personal and professional growth
Monitor and evaluate team performance and personal conduct
Address issues that arise within the department promptly and work directly with team to resolve
Manage and forecast manpower requirements and department needs
Set long-term and short-term department goals and evaluate the outcomes
Research and provide quarterly continued education and skill development opportunities for department
Remain current with industry trends, economic growth, and local events
Ensure the highest level of productivity and quality is always maintained by department
Monitor and enforce safety procedures and guidelines
Ensure adherence to company policies and procedures, as well as industry requirements
Promote a diversified company culture that encourages top performance and high morale
Maintain a close working relationship with the Service Dispatcher and HVAC Coordinator
Facilitate open communication with team and management
Seek guidance and coaching from HVAC Supervisor
Regularly communicate and report department progress, needs, concerns etc. to HVAC Supervisor
Other duties, as needed

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

Associates degree or certification in project management, applied science, or related field
10 years’ experience in the commercial HVAC industry, or equivalent training and experience
Tech registration with TDLR
EPA Universal Certification
Strong leadership, coaching, and training skills
Driven and passionate about our company vision, developing our team, and serving our customers
Highly organized and diligent
Exceptional interpersonal skills, including excellent active listening skills
Exceptional verbal and written communication skills
Ability to collect, track, and analyze large amounts of data
Advanced problem-solving skills
Adaptability in a face-paced, rapidly growing company
Flexibility to varying situations and surprise circumstances
Ability to build rapport and collaborate with others within the company and externally
Proficiency in Microsoft Office Suite, including Dynamics 365
Understanding of smartphones, mobile applications, VoIP phones, computers, printers, copiers, and modern office technology

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Must be able to stand for prolonged periods of time
Must be able to lift and maneuver large, heavy equipment, parts, and tools, weighing in excess of 50 lbs.
Must be able to work on ladders, lifts, and from high elevations
Must be able to work in confined spaces
Must be able to work in extremely hot and cold climates
Must be on-call and available to team for any personnel or job-related emergencies