We want YOU to join our HVAC team in San Antonio. We are seeking a thorough and communicative Account Manager for our HVAC team. This position will be responsible for meeting monthly sales and performance goals, acting as customer�s advocate while working internally with multiple departments to ensure customer�s needs are understood and delivered.

Position Duties/Responsibilities:

� Understand customers� HVAC and BAS needs and explain the value of our services

� Maintain up to date knowledge of company products and services offered; as well as current industry trends

� Utilize industry knowledge and expertise to support customers and resolve their HVAC and BAS needs

� Provide accurate quotes for maintenance, repairs, and installs

� Provide timely communication, response, and follow-up

� Resolve customer complaints or escalate to appropriate department and/or management

� Attend relevant trade shows, educational presentations, and customer-oriented conferences and events

� Facilitate customer appreciation by sending welcome packages, dropping treats/swag, hosting lunches, etc.

� Actively represent Company in local organizations such as AAFAME and/or BOMA, by attending luncheons, events, and participating in committees

� Utilize CRM to maintain, track, and update customer data and activities daily

� Maintain accurate records as it pertains to job walks and site visits

� Collaborate with internal departments to facilitate full circle customer fulfillment

� Monitor self-performance through CRM and management reporting

� Meet monthly sales and performance goals

� Report progress regularly to Vice President; and seek feedback and coaching when needed

� Facilitate open communication and close working relationships with team and management

� Promote a company culture that encourages top performance, personal growth, and high morale

� Ensure adherence to company policies and procedures

Position Qualifications:

� Bachelor�s degree in sales, communications, or related field, or equivalent training and experience

� 10+ years� experience in the HVAC industry or Trades-related industry

� Driven and passionate about our company vision, developing our team, and serving our customers

� Highly organized and diligent

� Exceptional verbal and written communication skills

� Excellent active listening skills

� Ability to collect, track, and analyze large amounts of data

� Advanced problem-solving skills

� Adaptability in a face-paced, rapidly growing company

� Flexibility to varying situations and surprise circumstances

� Ability to build rapport and collaborate with others within the company and externally

� Proficiency in Microsoft Office Suite, including Dynamics 365

� Understanding of smartphones, mobile applications, VoIP phones, computers, printers, copiers, and modern office technology

Physical Demands/Work Environment:

� Must be able to sit or stand for prolonged periods of time

� Must be able to work on ladders, lifts, and from high elevations

� Must be able to work in confined spaces

� Must be able to work in extremely hot and cold climates

� MUST have reliable transportation to commute to and from office, jobsites, and events