Job Description

The Product Coordinator supports customers and sales teams within an industrial products environment by managing order processing, inventory inquiries, product information, and ERP-based workflows. This role is best suited for someone with experience supporting manufacturing, distribution, or industrial product customers in a fast-paced business-to-business setting.

Responsibilities
* Answer inbound calls and emails from customers regarding products, product availability, order placement, and order status.
* Process customer orders received directly from customers and from outside sales representatives, ensuring accuracy and completeness.
* Research parts for customers by collaborating with part manufacturers and internal resources to provide accurate information and options.
* Analyze technical data, specifications, and product information to recommend correct parts and solutions to customers.
* Handle a variety of customer inquiries each day, managing an average of 520 calls while prioritizing email communication as the primary channel.
* Enter and process customer orders accurately, including capturing and processing customer payment information in a secure and timely manner.
* Provide order status updates to customers and proactively communicate any changes or delays.
* Collaborate closely with warehouse partners to verify inventory, coordinate order fulfillment, and resolve order-related issues.
* Work within SAP to document customer interactions, track orders, and maintain accurate records throughout the order lifecycle.
* Utilize Microsoft Office applications, including Excel, daily to manage data, track orders, and support reporting and administrative tasks.
* Support inside sales activities by assisting with order entry, invoicing, and customer follow-up as needed.
* Maintain a high level of customer service by responding promptly, professionally, and accurately to all customer requests.

Essential Skills
* 2+ years of customer service, order management, inside sales support, product coordination, or sales support experience within industrial distribution, manufacturing, industrial products, equipment, parts, or supply chain environments.
* Experience working within an ERP system such as SAP, Oracle, Dynamics, or a proprietary system.
* Working knowledge of Microsoft Excel including filtering, sorting, searching records, managing multiple worksheets, and maintaining customer and order-related data.
* Strong customer service skills with the ability to communicate clearly and professionally via phone and email.
* Demonstrated accuracy and attention to detail in data entry, order processing, and documentation.
* Ability to interpret technical data and product specifications to support customers in selecting appropriate parts.
* Solid organizational skills with the ability to manage multiple customer requests and orders simultaneously.
* Ability to manage a high volume of customer requests, order changes, inventory inquiries, and competing priorities in a fast-paced environment with minimal supervision.
* Comfort working in a structured, fully in-office schedule from Monday to Friday, 8 a.m. to 5 p.m.

Additional Skills & Qualifications
* SAP experience is preferred and considered a strong asset.
* Prior experience working with industrial, manufacturing, distribution, or product-based organizations is strongly preferred and will be given priority consideration.
* Experience supporting inside sales functions, including order entry and invoicing.
* Experience in technical customer service within a product-driven or industrial environment.
* Familiarity with working closely with warehouses or logistics teams to verify inventory and coordinate shipments.
* Ability to work collaboratively in a small office environment and contribute to a supportive, team-oriented culture.

Why Work Here?

You join a growing organization with strong national reach and meaningful opportunities for advancement. Once you transition to a permanent role, you gain access to comprehensive benefits, including health, dental, vision coverage, 401(k) matching, and performance-based incentives offered monthly, quarterly, and annually. You work in a close-knit, small office setting that fosters a family-like, collaborative, and casual environment. Your work directly supports other companies in producing their products and services, making the role both impactful and rewarding.

Work Environment

This position is based in a small office and cubicle setting with a team of approximately five people, creating a close, collaborative atmosphere. The role requires working fully on-site, Monday through Friday from 8 a.m. to 5 p.m., with no hybrid or remote options. While the role is primarily office-based, you will occasionally enter the warehouse to check inventory and confirm product availability; these tasks do not involve significant physical requirements. You will work regularly with SAP and other ERP systems, as well as Microsoft Office tools, particularly Excel, to manage orders and customer data. The office maintains a casual and cooperative environment while supporting a professional, customer-focused workflow.
Job Type & Location

This is a Contract to Hire position based out of Waite Park, MN.
Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type

This is a fully onsite position in Waite Park,MN.
Application Deadline

This position is anticipated to close on Aug 21, 2026.

About Aerotek

Aerotek Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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