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***Helpdesk Specialist I (Part-Time)***

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Posted by: Pinnacle Specialty Group, Inc. <> on November 19, 2017 at 00:04:01. Click here to reply to this post via Email.Click here for help with email link

Contract / Temp to Direct / Direct Hire: Contract
City: Oak Ridge
State: Tennessee
Country: United States
Zip or Postal Code: 37830

Roles and Responsibilities:
Entry level position.
Troubleshoot issues as directed by the IT Infrastructure Manager or Helpdesk lead.
Provide enhanced support to senior managers to ensure their level of service is effective.
Administer services in the execution of special initiatives or campaigns desired by IT management.
Furnish assistance answering Helpline requests for help or service for laptops, desktops, software, printers, software computer accounts and passwords.
Supports the deployment of IT equipment to the field, and gives day-to-day technical support to clients. Contribute guidance in the checkout process for personnel leaving the project or company.
Must be able to move and connect IT equipment including computers. monitors. printers, etc
Must be able to effectively communicate to other IT team members and assist users with basic computer setup as needed

Prior Training or Qualifications:
Experience in the business and information technology processes of a major U.S. Department of Energy (DOE) contractor complex.

Associates Degree in Computer Science, Information Systems, or have equivalent experience.

At least three years of relevant experience (or an equivalent combination of education and experience). At least four years experience with Microsoft Office applications, Excellent communications and computer skills.

Please submit your resume for review, or contact our office for more details!

Thank you,
Melanie Lirley
Senior Recruiter
Pinnacle Specialty Group, Inc.


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