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[Field Technician] Nuclear

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1372-Desktop Support

Oak Ridge, TN

Position Summary

In this role, the technician will be supporting our customers for various project support needs including hardware, software, automation equipment and network troubleshooting. This role may be required to work overtime and varying hours depending on project need. The candidate must have strong troubleshooting skills and be able to handle multiple competing tasks at once with the ability to prioritize as needed.

Responsibilities

Provides hardware, software and/or network problem resolution support for automation equipment
Stage computers for installation by applying standard images and baseline software
Install and configure desktop computers, CAD workstations and associated peripheral devices for end users
Analyze and resolve hardware, software, and/or network problems within service-level requirements
Maintains contact with users/clients using automation equipment to provide automation support
Provides training to users in use of automation hardware, software, and Local Area Networks (LAN)
Provide instruction to peers or customers as needed
Performs IT projects as assigned
Maintains working knowledge of automation equipment hardware, software and/or networks and participates in the review of automation products and/or tools for project use


Qualifications and Skills

Basic Qualifications

Bachelorís degree from an accredited college or university with 6 years of relevant work experience OR 12 years of relevant work experience in lieu of degree
Must have US Citizenship
Must be able to complete and pass a pre-employment drug screen and background check, including verification of employment and education
Must be able to obtain a site security badge
Must either possess a DOE Q clearance or have the ability to obtain one


Minimum Qualifications

Strong problem solving and end-user support skills
Hands on experience with Microsoft Windows 10.
Must have experience performing desktop hardware and software setup and configuration
Must be highly organized and a responsible time manager
Must be able to handle multiple competing tasks at once and prioritize as needed
Must be able to maintain computer inventory and abide by project inventory standards
Computer literate in common software applications, including Microsoft Office and Adobe
Experience with imaging techniques and imaging software such as Microsoft Deployment Toolkit (MDT)
Microsoft Desktop and Server Operating System certification and/or CCENT, A+, or Network + certification


Preferred Qualifications

Must have excellent oral and written communication skills and the ability to document in written format technical processes in a clear and concise manner
Experience with Active Directory and Group Policy Objects
Knowledge of telecommunications systems, protocols, and support
Understanding of data network concepts and terminology
Experience troubleshooting Citrix client and Virtual Private Networking (VPN) remote access problems
Experience with virtualization technologies and management tools (i.e. XenCenter and VMWare VSphere)

In accordance with Bechtel's duty to provide and maintain a safe workplace for our employees and to safeguard the health of our families, customers, and visitors, we have adopted mandatory COVID-19 safety protocols for each work location, which may include a vaccination or testing requirement


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