SHINE Technologies is seeking a Field Service Engineer to support onsite and remote technical support, onsite resolution of customer equipment problems and installs new SHINE systems. The Field Service Engineer is appropriately trained and dispatched to the field for both planned and unplanned service activities. When no field service is needed, the FSE operates SHINE systems and supports assembly/testing production activities.

The Field Service Engineer may have non-traditional working hours with limited notice due to the nature of service work. When not engaged in Service-specific activities, the FSE may support for manufacturing, R&D and test activities.

The Field Service Engineer’s time is spent:

25% traveling to customer sites in USA or Europe
25% performing service activities at various SHINE worksites in Dane or Rock Counties
25% testing/assembling new systems on the production floor in Fitchburg, WI
25% contributing to the rotating shift schedule operating internal equipment

Duties and Responsibilities:
Specific duties and responsibilities include, but are not limited to:

CUSTOMER SERVICE

Install, repair, upgrade and maintain SHINE systems both individually and as part of a team
Satisfy internal and external customers by providing prompt support to customer calls and efficient troubleshooting of technical problems
Assist in training other SHINE team members and customer personnel in the proper operation and maintenance of the systems
Operate SHINE systems on a shift schedule when needed
Communicate with headquarters personnel regarding concerns with product performance
Complete timely documentation of work activities
TECHNICAL DEVELOPMENT

Review and develop service documentation
Contribute to designs of service tools and test equipment
Innovate service-related improvements to the product
Support manufacturing, R&D and testing activities as required

Requirements
Minimum of 5 years’ experience in field service of large, complex industrial electromechanical equipment or Bachelor’s degree in engineering with minimum of 2 years’ experience
Ability to work remotely without close supervision and to independently schedule and organize service activities
Strong interpersonal and communication skills
Excellent troubleshooting skills with electrical and mechanical equipment
Experience with radiation-generating equipment, especially particle accelerator technology (e.g. HV power supplies, vacuum, RF, electromagnets) preferred
Former military or nuclear industry experience preferred

Eligibility for employment is conditioned on the applicant’s ability to qualify for access to information subject to U.S. Export Controls. Additionally, applicant’s eligibility may be conditioned based upon meeting the Nuclear Regulatory Commission requirements for access to Safeguards Information, which typically requires a pre-employment drug screen, fingerprinting and criminal background check.

SHINE values diversity in all its forms as a critical component of innovation, which is fundamental to our success. Every member of the SHINE community benefits from the talents and experiences of our peers, from the mutual respect we exercise, and from the responsibility we take for our actions.

SHINE Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.