Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. The ISD Global Support Technician is responsible for performing work across multiple areas (sites) and providing support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to escalated incidents as well as telephone calls, email, and chat requests for technical support from end users. Provide and is responsible for the setup, configuration, troubleshooting, analysis and repairing of computer systems, computer peripherals, mobile devices, and telephones. Install, operate, test, maintain, diagnose, and monitor computer and support equipment operations by utilizing advanced troubleshooting techniques and departmental procedures. Your Day to Day:

• Troubleshoot and repair personal computer equipment and mobile devices. Analyze user related problems to determine problem source. Notify appropriate personnel of problem source and assist in the resolution.
• Network monitoring, Change Coordination, and Configuration, Drawing Management, Hardware, and Software upgrades.
• Provide support for Infrastructure and System Upgrades, System Refresh, Outages, and various IT related projects.
• Installs and make changes to PC, peripherals, telephony, and printer devices.
• Support and Troubleshoot Video Conference equipment.
• Provide support for Active Directory and hands on support and for servers and network equipment.
• Manage the local IT asset inventory, stockroom, and CMDB
• Assist in Virus Remediation and security incident response, as required.
• Develop/maintain standards, records, and procedures for installation of computer hardware and software
• Manage on call/afterhours support for responsible office locations (Where Applicable).
• Order computer peripherals and process invoicing using SAP / Ariba.

• Bachelor's Degree or High School Diploma plus 3 years of experience in related IT Field.
• 3+ years of experience in a related IT Field.
• MCSE Certification is a plus
• Experience working with remote control software applications is desired.

• Safety and Quality
• Integrity and Trust
• Customer Focus and Innovation
• Speed and Passion to Win
• Teamwork and Accountability

• Competitive Salary
• Comprehensive Health, Wellness and Income Protection Benefits
• 401(k) Savings Plan with Company Match
• Paid Vacations and Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement Program
• Employee Referral Program