SUMMARY:

Keeps assigned applications operational by testing product upgrades, providing customer support and problem solving customer issues. Plans for information systems and services from a perspective of application design, development, installation or database administration in accordance with SRNS IT processes and procedures. Provides tactical design, engineering, technical specifications, project coordination, and configuration management for moderately complex IT solutions. Assists more senior technical personnel in performing related activities in moderately complex tasks. Work closely with the Software Professional Lead and the customer/owner to understanding and apply your knowledge of the functional and system requirements * Maintain technical expertise in assigned emphasis areas and demonstrate flexibility in multiple disciplines * Proactively communicate and coordinate with others across IT to provide support for assigned areas Perform other tasks associated with application development lifecycle, commercial off the shelf software support and database administration:

Perform root cause analysis and outlines corrective action for complex problems * Ensure continued service of customer applications through prompt correction of system or program malfunctions and applying a sense of urgency, commitment and focus on the right priorities

Master software engineering tools such as configuration management systems, change management, vulnerability scanning, and debuggers in the software development process

Guide personnel to ensure efficient utilization of resources and adherence to technical standards, lead the analysis and development of requirements, design specs, and final products by reviewing systems documentation, plans, and schedules produced by
less experienced personnel

Train less experienced personnel in the development of requirements, specifications, technical products and existing business processes

Lead moderate sized initiatives and projects by establishing tasks, priorities, milestones, cost estimates, and schedules

Conduct feasibility studies of automation opportunities and establish cost benefit parameters

Develop test plans and execute these plans to ensure that the software is correct

Participate in validation and efficiency reviews of completed program code

Review policies and procedures for technical accuracy

Participate in cross- functional IT teams

Evaluate new requests, offer suggestions to improve, provide comments and estimates level of effort for moderately complex IT solutions

Provide support for the software infrastructure associated with the system environments

Maintain cyber posture and compliance required to maintain federal authority to operate * Perform installations and upgrades to software and databases for maintaining vendor support and strategic agility

Plan for future requirements of database systems, to include disaster recovery needs and storage requirements * Protect operations by keeping information confidential.

Work Hours: A 40 hour work week is scheduled. SRNS utilizes various work schedules including 5/8s (8 hour/day; five days per week), 4/10's (10 hours/day; four days per week), and 9/80's (9 hours/day, five days on week AA and four days on week BB. Work week excludes SRNS holidays. Each workday has 30-minute lunch. Overtime will be expected at times to meet deliverables and will be utilized at the discretion of the Manager.

Eligible for 100% remote telework if candidate resides in a "green' state.