Position Overview:
We are seeking a Field Service Representative with 0-5 years of experience to join our team. The ideal candidate will have a technical diploma or a Bachelor's degree in a related field and will be responsible for providing on-site technical support, maintenance, and repair services for our products and equipment at customer locations. The primary goal is to ensure efficient operation of equipment and customer satisfaction.
________________________________________
Key Responsibilities:
� Customer Visits:
Travel to customer sites to perform scheduled maintenance, installation, repair, or troubleshooting of equipment or systems.
� Equipment Inspection:
Conduct thorough inspections of equipment to identify issues, malfunctions, or areas requiring maintenance.
� Technical Support:
Provide technical assistance and guidance to customers on the proper use, operation, and maintenance of equipment or systems.
� Repairs:
Diagnose equipment problems, replace defective parts, and perform necessary repairs to restore equipment to working condition.
� Installation:
Set up and install new equipment, ensuring it meets specifications and functions correctly.
� Testing and Calibration:
Conduct tests and calibrations to ensure equipment operates within established parameters and meets quality standards.
� Documentation:
Maintain detailed records of service visits, repairs, parts used, and customer interactions. Complete service reports and submit them in a timely manner.
� Parts Management:
Manage inventory of spare parts and order replacement parts as needed. Ensure necessary parts are available for service visits.
� Training:
Train customers and end-users on equipment operation and basic troubleshooting to minimize service calls.
� Safety Compliance:
Adhere to safety protocols and guidelines while working with equipment and at customer sites. Promote a safe work environment.
� Communication:
Provide clear and effective communication to customers regarding service schedules, estimated repair times, and any additional recommendations or requirements.
� Feedback:
Collect feedback from customers and relay it to the company�s product development and engineering teams for continuous improvement.
� Remote Support:
Offer remote support and troubleshooting when possible to minimize on-site visits and downtime.
� Quality Assurance:
Ensure all service activities are conducted in compliance with company quality standards and best practices.
________________________________________
Qualifications:
� Education:
Technical diploma or Bachelor's degree in a related field.
� Experience:
0-5 years of experience in a field service, technical support, or maintenance role, ideally in an equipment or systems environment.
� Technical Skills:
Basic understanding of equipment maintenance, troubleshooting, and repair.
� Problem-Solving Skills:
Ability to diagnose and resolve issues efficiently to restore equipment functionality.
� Communication:
Excellent communication skills for interacting with customers and providing clear instructions and updates.
� Customer Service:
Strong customer-focused mindset, with the ability to work effectively in a field-based environment.
� Safety Awareness:
Knowledge of safety standards and protocols for equipment handling and on-site operations.
� Organizational Skills:
Strong attention to detail for managing service reports, parts inventory, and other documentation.
� Adaptability:
Ability to work in various environments and adapt to different customer needs and equipment challenges.