Job Description
** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative to fill a 1-year assignment in the Naperville, IL area.
Job Title: Customer Care Representative
Work Location: Naperville, IL. 60563
Estimated Start Date: 6/2/2025
Estimated Duration of Job Assignment: 6/30/2026
Required:
Please send me your resume to lmccarron@jsginc.com
$15.00 - $18.00 per hour
Education:
High School Diploma required
Experience:
2-3 years of customer experience/ credit & collections/ billing/ energy assistance/ utility experience performing duties noted above with progressive responsibility
Skills:
Reliable and able to work with minimal supervision by taking ownership for managing workload, prioritizing work, as well as evaluating and tracking results
Basic computer skills
Strong verbal and written communication skills
Strong interpersonal skills
Strong analytical skills
Strong critical thinking and decision-making skills
Strong organizational, time management and planning skills
Strong listening to understand skills
Intermediate proficiency with MS Excel
Experience with customer billing/account systems (CC&B)
Comfortable speaking directly to customers to address questions/concerns
Job Summary:

This Energy Assistance Specialist will help ensure income-eligible customers can access and fully benefit from available federal, state, local, and company-sponsored bill payment assistance program grants. In this role, the successful candidate will support enhancements to programs and processes to drive results through increased customer enrollments. In addition, this candidate will foster and maintain relationships with local community action agencies, and other key internal and external stakeholders focused on the same mission of increasing affordability solutions for economically vulnerable communities in need. This candidate also will support actions required for operational improvements in response to efforts for compliance and effectiveness.

Major Job Responsibilities:
Support the strategic vision and direction of the Energy Assistance team and the work being performed on behalf of the company and with the best interest of customers being top of mind
� Support the day-to-day work responsibilities that help ensure income-eligible customers can fully maximize available bill payment assistance program benefits
� Leverage data analytics to identify customers eligible for bill payment assistance programs as well as analyze performance of programs to determine how to modify, if needed, to reach more eligible customers
Be an advocate for federal and state financial assistance programs, such as the federal Low-Income Home Energy Assistance Program (LIHEAP)
Manage day-to-day relationships with key internal stakeholder groups/departments and state and local agencies by building and maintaining healthy relationships that foster new or improved opportunities to better serve customers
Implement processes for collecting, tracking, and maintaining energy assistance dollars as well as reconciling energy assistance payments for accuracy and auditing
Support an Energy Assistance strategy that better educates company employees, especially frontline customer service and field employees, and customers about available bill payment assistance resources.
Participate in public and company planned events, including customer-facing events, that help connect customers to available bill payment assistance programs.
Ensure compliance with all federal, state, and local regulations, as well as company policies related to energy assistance programs.
Ensure all financial transactions are documented correctly and that records of program activities are accurate, organized, and accessible for review.
Preferred:
Bachelors degree in related field preferred or equivalent academic, education and work experience
Demonstrated experience building relationships and collaborating with others
Demonstrated experience working with federal, state, and local organizations who assist income-eligible customers
Strong technical acumen, with ability to solve problems
Bilingual is a plus
Working Conditions/Physical Requirements:
Some business travel (5 - 20% travel): The incumbent will be required to travel to the various company/community sites and meetings. Trips may require air travel and/or overnight stay from home for one or more nights.
This position requires driving (excluding commute)
This position does not require personal protective equipment
Disclaimer:
� This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650