Job Description
** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative to fill a 1-year assignment in the Anniston, Alabama area.
Job Title: Customer Care Representative
Work Location: Anniston, AL 36201
Estimated Start Date: 7/1/2025
Estimated Duration of Job Assignment: 7/1/2026
Requirements:
Please send me your resume to lmccarron@jsginc.com
Rates: $15.00 - $18.00 per hour.
Local Candidates only.
Education:
High School diploma or equivalent preferred
Experience:
Recent cash handling experience required
Proven customer service experience required
Computer experience in a Windows based environment required
Minimum of two years recent experience working with computer database applications required
Job Knowledge & Skills:
Excellent oral and written communication skills
Ability to develop knowledge of the Company's Customer Service Standards
Ability and willingness to make decisions mutually beneficial to our customers and Company
Ability to work effectively in a team environment
Job responsibilities:
Manages large volume of incoming phone calls.
Generate sales leads.
Identify and assess customers' needs to achieve satisfaction.
Builds sustainable relationships and trust with customers through open and interactive communication.
Provides accurate, valid, and complete customer information.
Meets service team sales targets and call management quotas.
Manages customer complaints.
Provides appropriate solutions and alternatives.
Follows up ensure resolution.
Keep records of customer interactions.
Files documents.
Follows communication procedures, guidelines and policies.

This position does not require driving (excluding commute)

This position does not require personal protective equipment

This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650