Job Description
** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Customer Care Representative to fill a contract assignment in Atlanta GA.
Please send me your resume to lmccarron@jsginc.com
Rates: $18.00 per hour
Must be local.
This is a temporary position.
Job Title: Customer Care Representative 1
Requirements:
Job Summary
Manages large volume of incoming phone calls.
Identify and assess customers' needs to achieve satisfaction.
Builds sustainable relationships and trust with customers through open and interactive communication.
Provides accurate, valid, and complete customer information.
Manages customer complaints.
Provides appropriate solutions and alternatives.
Following up ensure resolution.
Keep records of customer interactions.
Follows communication procedures, guidelines and policies.

Description
The HR Service Center delivers a wide range of transactional and administrative HR services for executives, managers, employees, retirees, and vendors.
HR Specialists collaborate closely to research, resolve, and respond to inquiries received through multiple channels, including phone, email, chat, mail, and fax.
Core responsibilities include health and welfare benefits support, policy interpretation, HR technology assistance,
HR transaction processing in Oracle Human Capital Management (HCM), tuition reimbursement administration, employee learning support, personnel file management, and responding to legal document requests.

Job Requirements (Education, Experience, Knowledge, Skills)
Successful completion of aptitude test Bachelors degree preferred
Experience in a call center or service center environment
Proficiency in HR systems and software (Oracle HCM, Case Management System, Microsoft Office)
Strong organizational skills with exceptional attention to detail and the ability to work effectively in high pressure environments
Excellent interpersonal and communication skills, with the ability to convey information clearly, persuasively, and professionally
Ability to quickly build credibility and trust with customers, partners, and peers
Capability to manage multiple high?profile initiatives simultaneously while maintaining professionalism and meeting deadlines
Ability to balance and prioritize complex and varied work without compromising quality
Capacity to perform routine, repetitive tasks while maintaining a high standard of work
Demonstrated success working collaboratively in a team environment
Excellent phone etiquette
Job Responsibilities
Interpret and respond to inbound customer inquiries by researching multiple data sources and determining the appropriate resolution
Complete requests in various HR systems, document cases in the Case Management System, and retrieve information from multiple repositories
Process HR transactions in Oracle HCM, including hires, rehires, promotions, transfers (domestic and global), tuition reimbursement, education acceptance, and training updates
Run standard and ad hoc Oracle HCM reports as requested
Provide employee advocacy and guidance regarding company-sponsored benefit plans
Research, analyze, and resolve data discrepancies and apply corrections as needed
Administer the tuition reimbursement program, including processing, reporting, and responding to related inquiries
Investigate and resolve time-off issues, including escalation support and adjustments to absence balances
Administer the LearningSource training platform, including course setup, curriculum updates, notifications, data corrections, and troubleshooting
Respond to subpoenas and internal requests (Corporate Security, Workplace Ethics, etc.) for employee information or documentation
Appropriately interpret FMLA and ADA requirements as they apply to employee leaves and accommodations
Support special initiatives such as career transition programs, organizational redesign, personnel movement across subsidiaries, and large-scale system implementations
Provide feedback to Corporate HR teams to enhance policy, prgram, and service design
Perform non-phone administrative duties such as data entry, reconciliation, and correspondence processing
Research and respond to inquiries regarding health and welfare, pension, savings plans, and supplemental benefit programs
Provide benefits interpretation to employees, managers, and HR Business Partners
Understand and apply benefit-related policies, including ERISA, FMLA, COBRA, ESP, and others
This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650