Job Description
** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Field Support Analyst to fill a contract assignment in Parkway, GA. Estimated duration is 3 years.
Field Support Analyst
Work Location: Parkway GA 30297
Requirements:
Please send me your resume to lmccarron@jsginc.com
Rates: $30.00 - $33.00 per hour
Local Candidates only.
No Per diem.
US Citizenship required.
** PLEASE NOTE: There is NO relocation available for this position.
JOB SUMMARY
The Billing Analyst role is to ensure the timely and accurate billing of the companys Power Lighting and Smart Services Business Unit, Video Surveillance, Colocation, & Utility Services customers. The Billing Analyst also conducts periodic audits of billing records and investigates and resolves customer disputes. The Billing Analyst will also support the customer collections process, including contacting customers on past-due invoices as needed.
Desired Qualifications
0-3 Years Billing and or Customer Service Experience, Experience using Microsoft Office Suites, Word, Excel, Teams etc.
JOB REQUIREMENTS:
Education and Experience Requirements:
Bachelors Degree preferred.
Demonstrated technical expertise.
Experience in complex rates, processes and/or billing applications strongly desired
Extensive CSS knowledge
High degree of proficiency in advanced desktop applications (Excel, Access)
Customer Service / Marketing-Sales experience required
Working knowledge of the following policies and procedures beneficial:
Customer Service Standards
Electric Service Rates and Tariffs for Commercial and Industrial Customers
Commercial, Residential, Industrial, and Governmental lighting contracts and their terms & conditions
C&I and Governmental Distribution Construction contracts, terms, and conditions
C&I and Governmental Forestry Services contracts, terms, and conditions.
Concepts of business compliance and controls
General knowledge of databases
Demonstrated analytical and problem-solving ability
Demonstrated technical aptitude and technical innovation
Personal Leadership
Ability to work with less direct supervision
Support a challenging, fast-paced work environment
Making sound decisions
Strong interpersonal and organizational skills
Relationship and Team Builder at all levels Billing
Coordinate all activities for LSSBU and Power and Utility Services accounts to ensure accurate and timely billing for unregulated, governmental, and regulated customers.
This includes serving as a central liaison for Marketing Key Account Managers, National Accounts, Pricing & Rates, Region Customer Service, Metering Specialists, and the Meter Data Management Team.
All activities with Lighting Services Sales, Engineering, Materials and Coordination Specialists to ensure all data is available for monthly billing.
Establish new LSSBU accounts and appropriately apply rate/rider combinations that adhere to the Companys Rules and Regulations.
Coordinate the billing of New Contracts, Broken Contracts, NESBs and other items for one-time billing and on-going monthly charges.
Compliance
Review new unregulated commercial contracts and ensure all quality control validations are completed and that the contract is correct and accurate.
Maintain accurate billing documentation for customer accounts through CSS, LAMP, Power Services Database, and Documentum
Resolve WFMs and perform all associated monthly CSS compliance requirements
Communicate with engineering and sales as corrections are needed.
Find historical data for billing adjustments, auditing, etc.
Analyze billing results based on commercial contracts & the appropriate regulated tariff such as Energy Outdoor Lighting (EOL), Time of Use (TOU), etc. Proactively communicate as needed to add customer value
Analyze prints and maps to understand and reconcile data
Review database to find pertinent information
Billing Adjustments
Adhere to all applicable compliance regulations for adjustments electric service, rate/rider specific contract requirements, retention of documentation, and obtaining appropriate approvals, as necessary.
Utilize internal LSSBU, Utility Services, and the software for all offline calculations and monthly billing validation. (Systems used in tandem with CSS to effectively bill LSSBU accounts)
Internal and External customer support
Assist internal customers with Lighting and Utility Services questions and communicate accordingly
This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650