Systems Business Analyst
Job Description
** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Systems Business Analyst 1 to fill a one-year contract assignment in the Atlanta, GA area.
This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.
Job Title: Systems Business Analyst 1
Work Location: Atlanta, GA
Requirements:
Please send me your resume to lmccarron@jsginc.com
Rates: $34.00 - $37.50 per hour
Local Candidates Preferred.
Prescreening questions are mandatory.
Education, Certifications/Licenses:
Required:
Bachelor's degree or 5+ years of applicable experience
Required:
5+ years of experience in consumer services, billing, system operations, or business to consumer (B2C)
Preferred:
Retail utility experience
Natural Gas Marketer/Supplier experience
Job Summary:
The primary objective of this role is to serve as a Subject Matter Expert (SME) in daily operations for assigned retail natural gas markets across multiple states. Responsibilities include mastering standard operating procedures, system processes, and regulatory requirements for each market. The incumbent will lead efforts to monitor, identify, and resolve billing and customer communication exceptions, ensuring compliance and timely correction of system issues.

Functional Expertise:
Aligns closely with Regulatory, Legal and Marketing to support all Expanded Market letter requirements while also performing a quarterly audit that ensures all letter content, setup and state requirements are met.
Monitors billing and error handling for the Expanded Markets; proactively resolving any billing or error issues by running SQL queries and determining the extent of the issue.
Supports UAT Testing efforts for the Expanded Markets billing system.
Supports all pricing and promo code set up in the Expanded Markets while also ensuring that any issues with pricing or promo codes are actively researched and corrected as soon as possible.
Performs a letter audit to ensure that content, layout, mailing timelines as well as all state regulations are being met.
Reviews daily system generated reports to ensure that all applicable IT functions are working as designed.
Participates as a SME in Expanded Markets projects by working with the Project Managers in requirements gathering, design, testing and implementation of system enhancement projects.
Supports the Consumer Relations and Customer Care teams by investigating any bills Serviceses as reporting liaison for the Expanded Markets System reporting and data requests.
Business Acumen:
Ensure that all SOP (Standard Operating Procedures) are kept up to date by continuously reviewing content and making updates based on system enhancements and project implementations.
Identifies root causes for billing errors and exceptions.
Manages the print vendor relationships for Customer Operations.
Specific Skills & Knowledge:
Required:
Ability to work independently under moderate supervision; ability to also operate effectively as a team player, even if located remotely
Exceptional verbal and written communication skills; ability to communicate positively and professionally with customers, coworkers and vendors
Strong relationship management skills
Strong organizational and problem resolution skills
Strong project management skills
Ability to coordinate and manage multiple tasks with sensitive timelines
Ability to perform metrics creation, implementation, tracking and reporting for operational departments
Ability to conduct trending and analysis to identify root causes and possible solutions
Computer literate; strong knowledge of Microsoft Office Word, Excel, PowerPoint, SQL
Strong knowledge of Microsoft Office Project, Visio, and Access
Advanced database knowledge (e.g. developing and executing SQL statements, importing data, etc.)

Working Conditions/Physical Requirements:
The incumbent works in an office environment, with a hybrid schedule, on-site 4 days per week and subject to change per business needs.
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650