Job Description
** Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Retail Customer Service Rep to fill an eleven-month contract assignment in the Centreville, AL area.
Please send me your resume to lmccarron@jsginc.com
Rates: $16.00 - $18.00 per hour
US Citizenship Required
This position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.
Job Title: Retail Customer Service Rep 1
Work Location: Centreville, AL
Requirements:
Work Schedule: 8:00 - 5:00, Monday - Friday
JOB SUMMARY
This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries.
The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services.
The successful candidate should be knowledgeable of collection procedures.
They must have the ability to engage with the public in a tactful and courteous manner.
Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.

JOB RESPONSIBILITIES
Receiving and greeting customers in the local office and/or over the phone or online
Processing payments and balancing cash funds: Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk Assisting customers with electrical service issues: Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection
Responding to customers with billing or collection inquiries: Final bill collections, high bill explanations, payment arrangements, special agreements set ups, transfer payments, issuing various meter investigation orders
Promoting and selling Company products and services: Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCC
Assisting customers with program requests: Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)
Educating customers on ways to avoid/address service or payment issues in the future
Understands the meter reading process and billing cycle
Assisting with merchandise sales
Representing Company to customers in a positive manner
Is this position supporting a government-related project? No
Does this position require driving (excluding commute)? No
Does this position require personal protective equipment (PPE)? No
Estimated Start Date: 11/30/2026
Estimated Duration of Job Assignment: 10/12/2027

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650
Linda McCarron
Johnson Service Group
Technical Recruiter
phone: 251-401-6053 |mobile: 251-401-6053
email: lmccarron@jsginc.com | jsginc.com

"SAFE WORK IS GREAT WORK"