Contract / Temp to Direct / Direct Hire: Direct Hire
Country: United States
Zip or Postal Code: 46214
ESSENTIAL FUNCTIONS OF THE JOB:
Respond to customers’ inquiries, questions or complaints, regarding products and services via phone, email, in person, etc.
Determines best method to resolve complex technical and electrical issues to ensure customer satisfaction and provide resolutions to customers.
Provides training and guidance to entry level reps.
Requires thorough knowledge of organization policies, procedures, products, and services.
Interfaces with the customer to provide technical aspects of products and services.
Provides issue resolution and troubleshooting to our customers over the phone.
Relays feedback to appropriate departments.
Coordinate problem resolution with appropriate departments
Troubleshoot equipment both in-house and in the field.
Report any failure trends to manager.
Follow-up, either verbally or in writing, to insure customer satisfaction.
Manage RMA’s within cycle time goals.
Train customers in an individual and classroom setting.
Troubleshoot Low voltage DC
Back up engine specialist
Assist sales department in providing expertise to prospective and existing customers
Services product and equipment in the field in USA
Identify ,analysis and repairs customer product at customer location
Performs preventative maintenance
Determines parts to order for repairs and timeliness of need and documents service related activities
Provides training at customers site
PERIPHERAL FUNCTIONS OF THE JOB
Make service calls or deliveries to customers.
Travel is required. Weekends may be included.
Conduct product demonstrations for the Sales Dept. at Commercial/Industrial Shows.
Maintain Safety policies (safety glasses, ear protection, and steel toe shoes).
Keep work area clean and orderly.
Complete Certification material as required.
Maintain DOT requirements (log books, etc…)
Willingness to participate on a team and drive continuous improvement activities.
Education: Associates Degree in Fluid Power, Mechanical, or Electrical or equivalent in experience.
Experience: Prior experience in customer service areas and working with public.
Hydraulic or Electrical system experience (troubleshooting and rebuilding components) preferred.
Good interpersonal skills/ dealing with people in a positive manner
Hydraulic system: Understands fluid flow inside a closed system
Knowledgeable in the operations of PLC’s and VFD’s
Ability to lift 50-70 lbs.
Ability to stay focused while working closely with others
Excellent communication skills both written and oral
Excellent organizational skills
Good typing skills
Working knowledge of Word and Excel
Miscellaneous: Must be able to meet minimum DOT requirements.
Must be able to obtain passport for international travel.
Must be able to travel up to 25% of time.
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