Job Search:
 
job board -- all
job board -- jobs only
job board -- add a post
           home >> electric transmission and distribution >> job board >> post


 

MOBILE DEVICE ANALYST


Posted by: ERSG <nick.kochanowicz@ersg-global.us> on April 15, 2018 at 00:04:02. Click here to reply to this post via Email.Click here for help with email link

Contract / Temp to Direct / Direct Hire: Contract
State: Pennsylvania
Country: United States
Reply to Recruiter via Text Msg: 3212006668

ERSG is currently seeing a mobile device analyst for a one year contract. Please see the following scope of work:
Must be local as no per diem will be provided.

Performs analysis on Telecom and Mobile data / device usage. Utilizes analytical skills and working technical knowledge in order to provide more-complex troubleshooting, usually
Independently
Performs work directly with corporate approved Telecom and Mobile service providers
May perform mobile activations or support the activation process
Oversees and supports our service providers in improving the customer experience for ordering, receiving, provisioning, and activation of new mobile equipment and equipment
Responds to more-complex technical requests through discussions with client while adhering to documented departmental and IT Infrastructure Library (ITIL) procedures
Leads resolution to identify, isolate, and diagnose more complex mobile incidents
Receives, reviews, and validates monthly billing from service providers
Participates in projects that impact the department
Responsible for maintaining support documentation leveraged by the Mobile help desk to support and troubleshoot mobile technologies used within the different lines of business
Map, Evaluate and maintain process flow documentation related to mobile solutions
Uses a Service Management system for incident tracking to record, maintain, and close client requests according to service level agreements
Continuously look for and execute on opportunities to improve service and the user experience
Assists in other departmental duties when resources are out of the office






      

9 page view(s)



Thinking about applying for this position?
Please make sure that you meet the minimum requirements indicated for the job before you apply (see user agreement). If you are qualified, then use either the email link (near top of post) or the application link (near bottom of post) to apply, whichever is provided.


[ Back ] [ The Roadtechs Electric Transmission and Distribution Job Board ] [ FAQ ] [Edit ] [Mark Position Closed ]

© Copyright - Roadtechs®, LLC. All rights reserved. No reproduction of any part of this website may be sold or
distributed for commercial gain nor shall it be modified or incorporated in any other work, publication, or website.
Use of this site implies compliance with the Roadtechs User Agreement.