Contract / Temp to Direct / Direct Hire: Contract
Country: United States
Reply to Recruiter via Text Msg: 3212006668
ERSG is currently seeing a mobile device analyst for a one year contract. Please see the following scope of work:
Must be local as no per diem will be provided.
Performs analysis on Telecom and Mobile data / device usage. Utilizes analytical skills and working technical knowledge in order to provide more-complex troubleshooting, usually
Performs work directly with corporate approved Telecom and Mobile service providers
May perform mobile activations or support the activation process
Oversees and supports our service providers in improving the customer experience for ordering, receiving, provisioning, and activation of new mobile equipment and equipment
Responds to more-complex technical requests through discussions with client while adhering to documented departmental and IT Infrastructure Library (ITIL) procedures
Leads resolution to identify, isolate, and diagnose more complex mobile incidents
Receives, reviews, and validates monthly billing from service providers
Participates in projects that impact the department
Responsible for maintaining support documentation leveraged by the Mobile help desk to support and troubleshoot mobile technologies used within the different lines of business
Map, Evaluate and maintain process flow documentation related to mobile solutions
Uses a Service Management system for incident tracking to record, maintain, and close client requests according to service level agreements
Continuously look for and execute on opportunities to improve service and the user experience
Assists in other departmental duties when resources are out of the office
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