Contract / Temp to Direct / Direct Hire: Direct Hire
State: Washington DC
Country: United States
Zip or Postal Code: 20068
DescriptionJob Purpose:Incumbent is responsible for ensuring that the Companys customer accounts receivables are protected and collected
through an aggressive process of application and deposit collection, timely analysis, monitoring and follow-up on
delinquent accounts. Maintains a good corporate image by ensuring that customers are professionally and courteously
Experience demonstrating customer service experience sufficient to demonstrate the ability to effectively communicate, orally and in writing, with internal and external customers on subjects including policies, procedures, complaint and issue resolution, research and analysis.
Experience demonstrating skill making inbound/outbound calls to customers.
Experience demonstrating skill analyzing and interpreting data sufficient to resolve complaints and issues, perform billing and transaction research, etc.
Experience demonstrating skill performing accurate mathematical calculations sufficient to reconciliation, billing verifications and cross footing (for example, addition, subtraction, multiplication, division, percentages, averages and rates).
Experience demonstrating skill using office equipment (for example, fax, copier, printer, calculator).
Experience demonstrating skill using PC-based e-mail software.
Must successfully pass a qualification test.
Must successfully pass a Criminal History Background Check
Must successfully pass a drug test.
Experience demonstrating knowledge and understanding of customer information systems and data based systems.
Experience demonstrating knowledge and understanding of credit and/or collection practices and regulations.
Experience demonstrating skill using PC-based word processing, spreadsheet and database software.
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