Summary
Responsible for scheduling and coordinating field service operations, including technician dispatch, material planning, and customer communication. Acts as the central point of contact between customers, field supervisors, project managers, and internal teams to ensure efficient execution of HVAC and energy system service projects.

Key Responsibilities
Coordinate service activities and assign technicians based on skills and availability

Schedule personnel, subcontractors, equipment, and materials

Dispatch technicians and notify customers; generate work orders

Communicate with Field Technician Supervisors and Project Managers

Review and forward project documentation

Maintain customer satisfaction and resolve service issues

Track service and project progress in internal systems

Work with Parts & Procurement teams as needed

Generate and interpret various operational reports

Qualifications
Certificate from college/technical school OR 6 months to 3 years of related experience

Proficient in Microsoft Office and general office equipment

Preferred: Knowledge of Energy Management, HVAC, or Temperature Control systems

Good communication, reasoning, and problem-solving skills

Basic math skills (fractions, percentages, graphs)

Valid Driver License - Few Field Visits