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Consumer Service Rep (6291694)

Posted by: Aerotek on March 12, 2018 at 10:40:03.

Contract / Temp to Direct / Direct Hire: Direct Hire
City: South Lyon
State: Michigan
Country: United States
Zip or Postal Code: 48178

We are currently undergoing a recall for one of their products. There is a published recall number that can be found online that all customers are instructed to call to get the proper items returned. They are looking for Consumer Services Technicians to work within the Recall Call Center. These individuals will gather information from the customer, enter data into the computer and field 60-75 inbound calls per day. It is important that candidates are detail oriented and can follow instructions. This role is not scripted but there are certain lines that candidates will need to say verbatim due to legality/contractual obligations through the CPSC regarding the recall.

Some Responsibilities Include:
-Answering phones in a timely manner and keeping wait times lower than 5 minutes per customer.

-Communicating with customers to help them understand how to use the product properly and answer customer inquiries as they arise.

-Resolve customer problems that appear to arise from the use of the product. Handle requests for replacing defective parts.

-Examine pertinent information to determine accuracy of customer complaint and to determine responsibility for errors.

-Key information into computer to ensure computerized records are current.

-Completes, maintains, and processes pertinent paperwork and records.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at


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