Contract / Temp to Direct / Direct Hire: Contract
City: Oak Ridge
Country: United States
Zip or Postal Code: 37839
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USAR6556 - IT HELPDESK SPECIALIST I – OAK RIDGE, TN – LONG TERM – NO PER DIEM
• Troubleshoot issues as directed by the IT Infrastructure Manager or Helpdesk lead.
• Provide enhanced support to senior managers to ensure their level of service is effective.
• Administer services in the execution of special initiatives or campaigns desired by IT management .
• Furnish assistance answering Helpline requests for help or service for laptops, desktops, software, printers, software computer accounts and passwords
• Supports the deployment of IT equipment to the field, and gives day-to-day technical support to clients.
• Contribute guidance in the checkout process for personnel leaving the project or company.
• Must be able to move and connect IT equipment including computers, monitors, printers, etc.
• Must be able to effectively communicate to other IT team members and assist users with basic computer setup as needed.
• Relevant IT experience in an administration and support capacity
• Associates Degree in Computer Science, Information Systems, or have equivalent experience.
• At least three years of relevant experience (or an equivalent combination of education and experience).
• At least four years experience with Microsoft Office applications.
• Excellent communications and computer skills.
• Experience in the business and information technology processes of a major U.S. Department of Energy (DOE) contractor complex.
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