Contract / Temp to Direct / Direct Hire: Contract
City: West Palm Beach
Country: United States
Zip or Postal Code: 33411
Summary of Position: Assist in answering inbound new claim calls and process new claims based on the terms and condition of the warranty.
- Have basic knowledge of the terms, condition and exceptions of each type of warranty/service provided by the Company
- Have basic knowledge of internal CRM system (Brains)
- Handle a minimum of three point five (3.5) inbound new claim calls per hour within the 90 days probationary period
- Demonstrate passion for excellence with respect to treating and caring for customers
- Must have a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Answer basic consumer inquires via telephone
- Initiate claims via the computer while on the phone with customer by thoroughly understanding the customer's needs
- Convey information verbally in a professional and clear manner
- Ensure thorough and accurate response to customer's inquiries and if necessary interface with proper departmental personnel
- Compose grammatically correct correspondence such as claim notes, e-mails, and any other form of internal or external written communication
- Have basic knowledge of the interdepartmental communication and escalation process
- Work a flexible schedule and occasional overtime when needed
- Keep "Not Ready" telephone time to the minimum necessary to meet establish departmental goals
Additional Must Have Information:
All applicants must:
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