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Customer Care Agent (6566664)


Posted by: Aerotek on November 07, 2018 at 10:40:02.

Contract / Temp to Direct / Direct Hire: Contract
City: West Palm Beach
State: Florida
Country: United States
Zip or Postal Code: 33411



Summary of Position: Assist in answering inbound new claim calls and process new claims based on the terms and condition of the warranty.

- Have basic knowledge of the terms, condition and exceptions of each type of warranty/service provided by the Company
- Have basic knowledge of internal CRM system (Brains)
- Handle a minimum of three point five (3.5) inbound new claim calls per hour within the 90 days probationary period
- Demonstrate passion for excellence with respect to treating and caring for customers
- Must have a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Answer basic consumer inquires via telephone
- Initiate claims via the computer while on the phone with customer by thoroughly understanding the customer's needs
- Convey information verbally in a professional and clear manner
- Ensure thorough and accurate response to customer's inquiries and if necessary interface with proper departmental personnel
- Compose grammatically correct correspondence such as claim notes, e-mails, and any other form of internal or external written communication
- Have basic knowledge of the interdepartmental communication and escalation process
- Work a flexible schedule and occasional overtime when needed
- Keep "Not Ready" telephone time to the minimum necessary to meet establish departmental goals

Additional Must Have Information:
All applicants must:



* Be able to work a full time schedule that may fall anywhere within our operating hours (8 a.m.-8 p.m. M-F and Saturdays 8 a.m.-6 p.m.)

* have 1 year of customer service experience (some of which was in an office or call center)












About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.






      

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