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Research and Remediation Analyst (7344091)

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JOB TITLE: Research and Remediation Analyst 1
JOB DUTIES:



  • Will communicate with customers via phone or email about a difficult complaint they made to understand what may have happened.

  • Will conduct internal research within their teams or departments to understand what happened during the complaint.

  • Some complaints will be around employee misconduct or a customer alleging an account was opened when it wasn't supposed to be, or other higher level complaints that this department takes very seriously to research into.

  • Will not be working out of a que like most customer service positions, rather they will have a portfolio of cases and customer complaints that they will work through.

  • Will follow up with customers via phone, letter, or email with a resolution on the complaint.


JOB DETAILS:

  • Monday - Friday

  • 8AM - 5PM

  • 9 month contract, with potential to be extended

  • $16-18/hr, depending on experience

  • Benefits offered


MUST HAVES:

  • 1 year of call center or prior phone experience

  • 1 year of banking experience preferred but not required

  • 1 year of conflict resolution experience

  • 30 wpm typing score


Apply today for more information!







About Aerotek:
Your success starts with the right career opportunity. Aerotek uses a people-focused approach to connect job seekers to incredible opportunities with leading organizations. Established in 1983, we've grown to become a consistent Best of Staffing winner for talent satisfaction because of our dedication to exceptional service. Serving over 300,000 contract workers every year, we specialize in placing workers with engineering, scientific, professional and industrial skill sets. Aerotek is proud to offer competitive benefits, including contributory medical, dental and vision insurance, weekly pay, discounts on consumer goods and services and more.

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