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E2 Consulting Engineers, Inc. (E2) is a professional services firm established in 1988 specializing in a full spectrum of engineering services including, project engineering and design, federal base operations and infrastructure support services, gas pipeline construction and inspection services, environmental consulting and remediation, and information technology services. At E2, we value safety, innovation and collaboration, and we are dedicated to excellence.
This position is remote until further notice, location is Rosemead, CA upon return to work.
Demonstrated ability to develop requirements, adhere to schedules, develop and execute project plans, meet deadlines, operate under tight time constraints.
Areas of Responsibilities
The CW will support SCE's Customer Experience (CX) group by managing the day to day operation of SCE's Voice of the Customer program. The objective of the program is to develop processes that enable internal operational teams to act on customer feedback (e.g. survey data) and operational data that drive business improvements and improvements to the customers experience.
The program is in it's early phase and will require the following activities to operational the data: requirements gathering with internal clients, designing strategic processes, managing the execution the of initiatives, as well as socializing recommendations and supporting operational change management.
The CW will also manage the work of 2-3 FTE who also support the Voice of the Customer program and the overall strategy the CW will develop.
Education and Experience
Bachelor's Degree in Business, Management, Engineering or related field or an equivalent combination of education, training, and experience.
Typically possesses three to five years of experience in managing large scale projects and use of associated management tools and techniques.
Excellent written and verbal communications skills including the ability to communicate complex ideas and information to different audiences and levels.
Demonstrated experience leading cross functional teams within the utility industry
Customer Experience and Voice of the Customer strategy experience (e.g. Close the Loop Processes)
The ability to develop strategies that tie to client and organization goals; and translate those strategies into compelling presentations and process flows
Familiarity working with customer data
Strong project management skill set and expertise in different project management approaches
Excellent public speaking and presentation skills for all levels of audience