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This person will be responsible for answering customer calls in regards to assistance with identifying parts and estimating parts orders. They will also enter orders, provide parts pricing and availability. -Diagnosing mechanical, electrical, electronic issues over the phone to help end user with repair of aerial work platforms -Answer Customer calls for assistance with parts identification, order entry and estimates for parts orders. -Provide spare parts numbers and prices as requested by the Customer. -Enter orders in real time for parts processing and shipment following Customer instructions. -Provide assistance and information to the Customer concerning parts availability, pricing, and incorrect orders. -Provide global offers and delivery time for specific parts orders. -Continuously maintain and update Customer information in the database as required. -Ensure a timely response follow up with Customer orders and requests as required. -Follow established escalation processes for Customer orders and requests as needed. -Record information for increasing total Customer satisfaction and suggestions to products and processes. -Always maintain Customer focus and professionalism when dealing both external and internal Customers.
call center, customer service, schematic, drawings, Hydraulics, Equipment Mechanic, Heavy Equipment, Blueprint
Top Skills Details:
customer service, blueprint reading, hydraulics
Additional Skills & Qualifications:
This person must have three years of experience working with equipment (heavy industrial, construction, repair and maintenance on trucks). Strong customer service and multi-tasking skills. Must be able to walk customers through the process- critical listening skills are a must The ideal candidate in the past has been a former Navy or Air Force Aviation Mechanic that is looking to get out of the field and into an office role. Clear communication skills and very technologically sound
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.